Resolutions Specialist- Customer Support

Regions Bank • Hattiesburg, MS • 1w ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Loan Servicing Escalations Specialist researches and responds to reportable inquiries related to denial of loss mitigation requests, loan servicing, and inquiries submitted to the Office of Customer Satisfaction (OCS) for resolution.

Primary Responsibilities

Converses with customer regarding inquiries by phone

Researches inquiries and gathers documentation necessary for research and response

Drafts and edits responses to customer inquiries

Gathers supporting documentation to be submitted to the customer

Notates loans with attorney representation or requests to Cease and Desist communications

Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED

Preferences

One (1) year of loan servicing or related experience

Skills and Competencies

Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance

Ability to work in a fast-paced environment

Excellent customer service skills

Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

Strong written and verbal communication skills

Ability to work with limited supervision

Ability to research and summarize facts

Hours:

40 hours Monday-Friday between 7:30am-5:30pm

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$33,975.00 USD

Median:

$40,446.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Hattiesburg Mortgage Ops

Location:

Hattiesburg, Mississippi

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Similar Jobs

Management Trainee - Non Exempt-DIV

Consolidated Electrical Distributors • Hattiesburg, MS • 4d ago

Management & Administrative

Summary Job title: Management Trainee - Non Exempt-DIV Job ID: null Department: Hattiesburg - ROB Location: null-null Description Summary: CED's Management Training program is tailored to sales-minded candidates seeking...

4d ago

Go to Apply

Customer Service Associate

Walgreens • Hattiesburg, MS • 1w ago

Management & Administrative

1871086BR Title: Customer Service Associate Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, frien...

1w ago

Go to Apply

Administrative Specialist

University of Southern Mississippi • Hattiesburg, MS • 2w ago

Management & Administrative

Special Instructions to Applicants Applicants must be currently authorized to work in the United States on a full-time basis without the need for visa sponsorship. The University will not sponsor applicants for work visa...

2w ago

Go to Apply

Customer Service Security Officer

GardaWorld • Hattiesburg, MS • 2w ago

Management & Administrative

GardaWorld Security Services is Now Hiring a Concierge Security Officer! Ready to suit up as a Security Guard in a Concierge post? MUST HAVE SECURITY EXPERIENCE What matters most in a role like this is your ability to bu...

2w ago

Go to Apply

Lead Account Manager (REMOTE)

ThermoFisher Scientific • Hattiesburg, MS • 2w ago

Management & Administrative

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Title: Lead Account Manager (REMOTE) As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive im...

2w ago

Go to Apply

Customer Service Associate I

Family Dollar • Hattiesburg, MS • 3w ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

3w ago

Go to Apply

Sales Management Trainee

Enterprise Mobility • Hattiesburg, MS • 3w ago

Management & Administrative

Overview Start your career with Enterprise Mobility! We're hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, o...

3w ago

Go to Apply

Sales Trainee - Non Exempt

Consolidated Electrical Distributors • Hattiesburg, MS • 3h ago

Sales & Marketing

Summary Job title: Sales Trainee - Non Exempt Job ID: null Department: Hattiesburg - ROB Location: null-null Description Summary: We are actively seeking exemplary candidates to join CED's competitive Sales Training Prog...

3h ago

Go to Apply

Senior Cook

Sodexo • Ellisville, MS • 15h ago

Retail & Hospitality

Senior Cook Location: JONES COLLEGE - 94181001 Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process. Employment Type: Full-time Pay Range:...

15h ago

Go to Apply

CDL-A - New pay increase - Tanker truck driver

Schneider • Hattiesburg, MS • 1d ago

Trucking & Construction

New pay increase - Tanker truck driver Average pay: $1,090-$1,330 weekly Home time: Every other week Experience: All CDL holders Overview Haul 75% non-hazardous freight in tanker trailers. Get home for three days every o...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)