Ocean Import Customer Service Agent

Expeditors • Hawthorne, CA • 4h ago

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position: Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Position Schedule: Monday- Friday, 07:30 am- 4:30 pm

Major Duties and Responsibilities:

Coordinate and monitor ocean import shipments from origin to final delivery.

Ensure accurate and timely data entry, documentation, billing, and accounting activities.

Track and trace shipments while proactively communicating updates to customers and partners.

Provide exceptional customer service by responding promptly to inquiries and resolving shipment issues.

Build and maintain strong relationships with customers, carriers, truckers, brokers, and overseas partners.

Ensure compliance with customer SOPs, company policies, and government regulations.

Meet departmental KPIs and maintain operational excellence through attention to detail and timely execution.

Collaborate with internal teams and overseas offices to ensure smooth shipment processing and problem resolution.

Support continuous improvement initiatives and identify opportunities to enhance efficiency and productivity.

Complete required training and uphold Expeditors' culture, values, and commitment to integrity.

Minimum Qualifications:

High School Degree or equivalent required

Successful candidates must pass a background check

Must be legally authorized to work in the United States

Must not require future sponsorship for employment visa

Fluent in English, both written and verbal

Must have the ability to work overtime in support of the department's needs

Must be able to commute to the city of Hawthorne, CA

Comfortable with numbers and basic mathematical skills

Comfortable working in a professional business environment.

Desired Qualifications

Associates or Undergraduate Degree Preferred

Good computer skills (Word, Excel, and familiarity with PowerPoint)

Ability to multi-task and prioritize throughout the workday while remaining focused and organized

Demonstrated ability to be proactive in thought and action

Strong organizational skills

Analytical with a strong attention to detail

Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Ability to work independently and in a collaborative team environment

Willing to pitch in and help on last minute projects or assist team members

Excellent written, verbal, and interpersonal communication skills

Has a demonstrated strong work ethic, and reliability

Reporting Structure

Supervisor and Manager

Additional Information

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long Term Disability Insurance

401(k) Retirement Savings Plan (US only)

Employee Stock Purchase Plan

Training and Personnel Development Program

The wage for this position is $20.00-$30.00 per hour.

All your information will be kept confidential according to EEO guidelines.

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