Customer Service Representative

Robert Half • Akron, OH • 5h ago

Description We are looking for a Customer Service Representative to join a manufacturing team in Akron, Ohio in a contract position with the potential to become permanent. This role supports customer interactions, order processing, and coordination across key business functions to keep daily operations running smoothly. The ideal candidate brings strong communication skills, attention to detail, and the ability to manage customer needs while working with sales, shipping, and accounting activities.

Responsibilities:

Manage day-to-day customer service activities by responding to inquiries and supporting accurate, timely communication with customers and internal teams.

Enter and process customer orders for proto@type, tooling, and production work while maintaining a high level of accuracy throughout the order lifecycle.

Develop and send customer quotations for new and existing business opportunities, ensuring pricing and related details are clearly documented.

Partner with departments such as Quality, Production, and Shipping to help coordinate order status, resolve issues, and support efficient fulfillment.

Review invoice activity and keep customer account records current to support reliable documentation and service follow-up.

Assist with accounts receivable tasks, including customer-related payment follow-up and supporting departmental compliance procedures.

Maintain organized master drawing files and other order-related documentation needed for daily operations.

Participate in recurring customer meetings and cross-train with teammates to provide dependable coverage when needed. Requirements - At least 2 years of experience in customer service, preferably in a manufacturing environment.

Experience with order entry, customer support, and handling inbound or outbound customer communication.

Working knowledge of sales support, shipping and receiving, and accounts receivable processes.

Proficiency with Microsoft Word, Excel, and Outlook.

Strong verbal and written communication skills with the ability to interact professionally across departments and with customers.

High attention to detail and the ability to manage multiple priorities in a fast-paced setting.

Ability to work effectively in a collaborative team environment while maintaining accuracy in administrative tasks. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Similar Jobs

Customer Service Associate

Walgreens • Twinsburg, OH • 5h ago

Management & Administrative

1866994BR Title: Customer Service Associate Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, frien...

5h ago

Go to Apply

Customer Service Associate

Walgreens • Massillon, OH • 5h ago

Management & Administrative

1867302BR Title: Customer Service Associate Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, frien...

5h ago

Go to Apply

Commercial Landscape Account Manager

The Davey Tree Expert Company • North Royalton, OH • 5h ago

Management & Administrative

Company: The Davey Tree Expert Company Locations: North Royalton, OH Additional Locations: NA Work Site: On Site Req ID: 227759 Position Overview The CLS Account Manager is responsible for managing client relationships b...

5h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Streetsboro, OH • 6h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

6h ago

Go to Apply

Area Manager II

Amazon • Akron, OH • 9h ago

Management & Administrative

Description Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In th...

9h ago

Go to Apply

Manufacturing Manager

Clark-Reliance LLC • Strongsville, OH • 21h ago

Management & Administrative

Manufacturing Manager Who We Are Clark-Reliance is a world class manufacturing company, serving customers in over 120 countries in the power generation, refining, gas processing, and chemical industries. Clark-Reliance i...

21h ago

Go to Apply

Account Manager, Manufacturing

W.W. Grainger, Inc. • Macedonia, OH • 21h ago

Management & Administrative

Work Location Type: Hybrid Req Number 333305 About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Workingby serving m...

21h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Parma, OH • 1d ago

Management & Administrative

1866223BR Title: Customer Service Associate - Temporary Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous,...

1d ago

Go to Apply

Management Trainee

Cintas • Solon, OH • 1d ago

Management & Administrative

Requisition Number: 229938 Job Description Cintas is offering an exciting Management Trainee program designed to kickstart your professional career. We are seeking a motivated and dynamic Management Trainee to join this...

1d ago

Go to Apply

Territory Account Manager

EquipmentShare • Akron, OH • 2d ago

Management & Administrative

Build the Future with Us - EquipmentShare is Hiring a Territory Account Manager At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built b...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)