Position Description & Qualifications
Director of Business Development/Capture Training Solutions and Systems (TS&S), Orlando FL
Are you a dynamic and results-driven Director of Business Development with Capture abilities that can lead strategic growth initiatives across defense and federal markets? Then this is your next mission.
In this role will focus on identifying, shaping, pursuing, and winning new business opportunities that support mission-critical customer needs in areas such as defense systems, federal civilian solutions, Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) and (C5ISR) explicitly integrates active cyber protection to defend network integrity in modern, satellite communications, mission systems, readiness, and advanced training environments.
This position is ideal for a seasoned growth professional with deep experience in federal contracting, business development, capture management, customer engagement, and competitive pursuit strategy. The Director will work closely with operations, solutions, pricing, contracts, proposal, and executive leadership teams to develop disciplined capture strategies, strengthen customer relationships, and position Serco for long-term growth.
Serco's culture is guided by the values of Trust, Care, Innovation, and Pride , which shape how employees collaborate with customers, teammates, and the communities they serve. In North America, Serco supports government and commercial customers across Defense, Citizen Services, and Transportation, helping clients deliver vital services more efficiently and improve mission outcomes.
In This Role, You Will:
Lead business development and capture activities for strategic defense and federal opportunities aligned to company growth priorities.
Develop, qualify, and manage a robust pipeline of new business opportunities across assigned markets and customer accounts.
Shape capture strategies, win themes, customer engagement plans, competitive assessments, and pursuit timelines.
Build and maintain trusted relationships with the Department of Defense, federal civilian, industry, and partner stakeholders.
Lead or support capture efforts for complex, competitive federal procurements, including large-scale and strategic bids.
Partner with operations, solutions, pricing, contracts, finance, proposal, and executive teams to develop compliant, compelling, and competitive solutions.
Conduct market research, customer analysis, and competitive intelligence to identify new opportunities, adjacencies, and growth areas.
Support bid and no-bid decisions, gate reviews, investment planning, and business acquisition processes.
Develop account plans, capture plans, call plans, opportunity briefs, and executive-level updates.
Support proposal strategy, color team reviews, pricing strategy, teaming strategy, and customer messaging.
Identify and cultivate strategic partnerships, industry relationships, and teaming arrangements to strengthen the pursuit of positioning.
Provide leadership across matrixed teams to ensure alignment between customer requirements, solution development, operational capabilities, and business goals.
Represent Serco at customer meetings, industry events, conferences, and partner engagements.
Travel as required to support customer engagement, capture activities, industry events, and internal strategy sessions.
To be successful in this role you will have.
U.S. Citizenship.
Active Secret security clearance.
Bachelor's degree and a minimum of 10 years of relevant experience in business development, capture management, federal contracting, defense markets, program management, strategy, or related areas.
Experience leading or supporting business development and capturing efforts within the Department of Defense, federal civilian, or government contracting markets.
Demonstrated understanding of federal acquisition processes, capturing lifecycle management, competitive positioning, and proposal development.
Experience developing capture strategies, customer engagement plans, winning themes, opportunity assessments, and pursuit plans.
Proven ability to build relationships with government customers, industry partners, internal stakeholders, and executive leaders.
Strong understanding of disciplined pipeline management, opportunity qualification, gate reviews, and investment prioritization.
Experience working collaboratively with cross-functional teams, including operations, solutions, pricing, contracts, finance, and proposal organizations.
Ability to communicate effectively with senior executives, customers, capture teams, and technical subject matter experts.
Strong written and verbal communication skills, including the ability to develop executive briefings, capture plans, white papers, and strategic presentations.
Ability to manage multiple pursuits and priorities in a fast-paced, deadline-driven business development environment.
Effective and proven federal contracting with experience in pipeline development, capture strategy, customer engagement, proposal support, and competitive government pursuits.
Ability to travel up to 50% as required.
Establish and leverage a robust federal customer network for business development objectives.
Provide Federal Strategic Business Development to lead strategic growth initiatives, cultivate key customers and industry relationships, and drive opportunities to develop and capture efforts within the (NCR) National Capitol Region.
Preferred Qualifications
Master's degree in business, engineering, technology, national security, public administration, or related field.
Active Top Secret security clearance.
Experience with Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) (C5ISR) explicitly integrates active cyber protection to defend network integrity in modern, satellite communications (SATCOM), electronic warfare (EW), signals intelligence (SIGINT), mission planning, readiness systems, or live, virtual, and constructive (LVC) training environments.
Experience leading or supporting large-scale captures, including opportunities valued at $100M or more.
Experience supporting strategic pursuits with U.S. Department of Defense, including the Navy, Army, Air Force, Marine Corps, Coast Guard, Defense Logistics Agency, and Combatant Commands, as well as the Intelligence Community and North American Aerospace Defense Command (NORAD).
Experience with federal civilian growth opportunities and market expansion strategies.
Experience developing or improving business acquisition processes, capturing governance, pipeline reviews, and gated decision-making frameworks.
Demonstrated ability to identify new markets, adjacencies, and customer mission needs.
Experience with executive-level customer engagement, legislative priorities, industry partnerships, and long-range growth planning.
Prior profit and loss (P&L), program management, or operational leadership experience.
Experience developing, mentoring, or leading business development, capture, proposal, or growth teams.
Able to work in our Herndon, VA, San Diego, CA, Orlando, FL, Charleston, SC office during normal business hours, Monday through Friday. A hybrid schedule may be offered to the right Business Director with a proven customer base in the following areas, please and be able to provide your primary role or expertise:
DoD : Department of Defense (NCR) National Capitol Region
C4ISR : Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (San Diego, CA and Charleston, SC region)
C5ISR: framework which explicitly integrates active cyber protection to defend network integrity. (San Diego, CA and Charleston, SC region)
SATCOM : Satellite Communications (San Diego, CA and Charleston, SC region)
ESS: Electronic Security Solutions (Charleston, SC region)
EW : Electronic Warfare
SIGINT : Signals Intelligence
LVC : Live, Virtual, and Constructive training ( Orlando, FL region)
TS&S: Training Solutions and Systems ( Orlando, FL region)
The role will require regular collaboration with internal teams, customers, partners, and executive stakeholders. Work schedule expectations will align with business needs, customer engagement requirements, capture timelines, and proposal activities.
This position requires travel up to 50% to support customer meetings, industry events, pursuit activities, internal strategy sessions, and partner engagements.
Additional Information
If you are interested in leading strategic growth efforts that support national defense and federal mission priorities, this role offers the opportunity to make a meaningful impact with a collaborative and mission-focused Serco team. The Director of Business Development and Capture will play a key role in shaping opportunities, strengthening customer relationships, developing winning strategies, and helping Serco deliver solutions that support critical government missions.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract @type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
