Phlebotomist

Versiti, Inc • Farmington Hills, MI • 1h ago

Responsibilities

Follows all DOT guidelines when operating full-size commercial van/Promaster, and safely transports staff, supplies, and equipment.

Loads/unloads supplies and performs set up at the mobile site, including technology systems and quality control.

Performs donor screening (collects donor histories), mini-physical, and phlebotomy.

Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate. Provides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally.

May conduct automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation.

Contributes to and upholds a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and by supporting coworkers through kind and respectful behaviors.

Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed. May prepare/pack units for transport.

Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.

Rebooks donors for future donation appointments.

May be subject to additional background checks as required by sponsor if asked to assist a mobile.

Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification

Understands and performs in accordance with all applicable regulatory and compliance requirements

Complies with all standard operating policies and procedures

Qualifications

Education

High School Diploma required

GED required

Experience

1-3 years relevant people facing experience preferred

Less than 1 year job-related experience. required

Knowledge, Skills and Abilities

Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required

Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required

Must have basic mathematical aptitude and strong attention to detail. required

Ability to apply judgment to written or oral instructions. required

Ability to organize work to provide productive workflow. required

Ability to provide a consistently positive donor experience through professional, empathetic donor-centric service. required

Ability/desire to contribute to and uphold a positive team culture through respectful communication, behaviors, and collaboration required

Flexibility to work independently, with a team, and adaptability to changing organizational and donor needs. required

Strong communication skills, including the ability to respectfully provide and receive feedback to/from peers/donors/leadership. required

Ability to work evening, weekend, and holiday hours. required

Ability to learn/utilize computer applications as required to perform duti

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