Summary The USPS OIG is seeking a highly qualified applicant to fill our Information Technology (IT) Specialist (User Experience) position in the Office of Chief Information Officer (CIO) located in Arlington, VA. Bring your skills and voice to our team! Responsibilities Candidates will be evaluated on the skills that they possess that are directly related to the duties of the position and the experience, education and training that indicate the applicant's ability to acquire the particular knowledge and skills needed to perform the duties of the position. Only those candidates who meet all qualification and eligibility requirements and who submit the required information by 11:59 PM EST on 08/21/2026 will be considered. The USPS OIG uses a Pay Banding system, which is equivalent to the Federal GS scale. Grade and salary determinations will be made based upon a candidate's education and professional experience. This position is being advertised at the Specialist Band level, equivalent to a GS-14. The salary range for this position is $143,913.00 - $187,093.00. The salary figures include locality pay. Please note that the duties and responsibilities associated with this position may vary based upon the agency's needs at the time of hire. The following description of major duties and responsibilities is only intended to give applicants a general overview of the expectations. Directs and manages enterprise endpoint management strategies using Microsoft Endpoint Management (Intune, Autopilot, Defender) to configure, secure, and update laptops, desktops, and mobile devices. Architects, configures, and maintains Remote Application and Remote Desktop Infrastructure (e.g., Azure Virtual Desktop, RemoteApp) to ensure secure, high-performance remote access for end users. Automates identity, access, and distribution group management across the agency using GroupID workflows and policies. Administers and supports enterprise cloud-based faxing solutions, including the integration and management of Etherfax. Evaluates and integrates modern AI tools into enterprise workflows to enhance endpoint automation, operational efficiency, and the overall user experience. Resolves Tier 3 escalation support issues for Microsoft Office 365, remote desktop solutions, and endpoint applications. Use Microsoft Intune to manage mobile devices by configuring policies and profiles, setting up Apple federation, and securing devices to maintain compliance. Drafts technical and procedural documentation detailing endpoint configurations, remote app deployments, and end-user guides. Requirements Conditions of Employment Qualifications MINIMUM QUALIFICATIONS You must meet ALL of the minimum qualifications listed below. Must have at least 4 years of specialized IT experience managing Windows endpoints with Microsoft Endpoint Management to support laptops, desktops, and mobile devices. Must have at least 3 years of specialized IT experience with Azure Active Directory and Office 365 services, as well as Remote Application and Remote Desktop infrastructure. Must have at least 3 years of experience utilizing PowerShell and other scripting tools to automate administrative processes. Must have the ability to manage automated group and processes with GroupID. Must have experience with enterprise communication systems utilizing Etherfax technology. DESIRABLE QUALIFICATIONS Endpoint management and security with tools such as: Windows Group Policies, Mobile Device Management systems, BitLocker encryption software, antivirus software, and Microsoft Office 365 applications. Demonstrated understanding of Active Directory and related technologies (DHCP, DNS, Group Policy, Login Scripts, DFS, replication and topology). Advanced knowledge and expertise with Windows 11, Server 2022 and Server 2025 Operating systems including registry, profiles, services and components, file structure, and application compatibility. Management of endpoint system images, builds, deployments and lifecycle management. EVALUATION FACTORS You must have the experience, knowledge and skills as listed in EACH of the evaluation factors. Failure to demonstrate that you meet all of the evaluation factor requirements as listed below will result in a score of zero (0); an ineligible status, and you will not be referred for further consideration. Include your major accomplishments relevant to the position requirements in your resume. Demonstrate experience with Etherfax migration within enterprise environments. Experience working with Microsoft Azure Remote Application and Remote Desktop infrastructure to include supporting, patching and deploying desktops and applications to support the agency. Experience managing enterprise printer fleet using HP JetAdmin, with responsibilities including template creation, configuration, and full life cycle management. Exhibit the required competencies for effectively administering Active Directory groups and overseeing their life cycle through GroupID. You will no longer be considered for this position if you: fail to respond to all of the questions in the self-assessment questionnaire; fail to address a factor in the narrative section (no response or "See resume" or similar language will be scored a zero (0)); or receive a zero (0) rating on any evaluation factor. Failure to demonstrate that you meet all evaluation factor requirements will result in a score of zero (0). Upon receipt of a zero score, you will be deemed "not minimally qualified," and you will not be referred for further consideration. Education Education must be accredited by an institution recognized by the U.S. Department of Education. Applicants can verify accreditation here: https://www.ed.gov/laws-and-policy/higher-education-laws-and-policy/college-accreditation. Special Instructions for Candidates with Foreign Education: Education completed outside the United States must be deemed equivalent to that gained in U.S. education programs. You must submit all necessary documents to a private U.S. credential evaluation service to interpret equivalency of your education against courses given in U.S. accredited colleges and universities. For further information visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications. Additional Information Pay is only part of the compensation you will earn working for the USPS OIG. We offer a broad array of benefits programs: As a result of the passage of the Postal Service Reform Act of 2022 (PSRA), USPS employees (including USPS OIG) and retirees will transition from the Federal Employees Health Benefits (FEHB) Program to the Postal Service Health Benefits (PSHB) Program effective January 1, 2025. Detailed information about eligibility and enrollment will be provided upon hiring. For more information, visit the Postal Service Health Benefits (PSHB) Program website at https://www.opm.gov/healthcare-insurance/pshb/. We offer Health, Dental, Vision, Life and Long-Term Care Insurances with Flexible Spending options as well. For more information about these programs visit: https://www.opm.gov/healthcare-insurance/Guide-Me/Federal-Employees/ Retirement and Thrift Savings. For more information about these programs see https://www.opm.gov/retirement-center/ and tsp.gov/. Flexible Work Schedules. USPS OIG offers a range of family-friendly flexibilities including flexible work schedules, telework and employee assistance programs. Leave and Holidays. In addition to eleven (11) paid holidays each year, you will earn thirteen (13) days of paid sick leave and thirteen (13) to twenty-six (26) paid vacation days each year depending on your years of service. Fair Labor Standards Act (FLSA) Status: Exempt (Nonexempt employees are entitled to overtime pay; Exempt employees are not). This agency provides Reasonable Accommodations to applicants with disabilities. If you require accommodations for any part of the application and/or hiring process, please send an email to jobs@uspsoig.gov. The decision on granting an accommodation request will be made on a case-by-case basis. For further information, please refer to our website at: https://www.uspsoig.gov/frequently-asked-questions
