Job No: 542892
Work Type: Full-time
Location: NOGALES
Categories: Administrative Support/Customer Service,Social Work/Human Services
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
CASE AIDE
Job Location:
Division of Developmental Disabilities
1843 North State Drive , Nogales, Arizona, 85621
Posting Details:
Salary: $37,000.00 - $39,000.00
Grade: 12
Closing Date: 08/10/2026
Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here (https://www.youtube.com/watch?v=Nik5MiXqOV8) to view 'Our DES' video. Come join the DES Team!
The Department of Economic is seeking an experienced and highly motivated individual to join our team as a Case Aide. The Case Aid functions as staff support in the Division of Developmental Disabilities (DDD) Support Coordination Units assisting with casework directed by the Unit Supervisors, Human Service Specialists, and administrative and secretarial staff.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.
Job Duties:
Essential Duties and Responsibilities include but are not limited to:
Prepares and track a wide variety of member documents (e.g., service authorizations, correspondence, memos, forms, and legal documents) for signature of designated authority for work unit and/or office.
Serves as the in-day person in a unit and/or office. Answers office phone calls, take accurate messages and/or routes to appropriate staff. Responds to routine questions for information from families and providers.
Assists members/families by providing transportation to various appointments and meetings; picks up medications, bus passes, food boxes, etc.;
completes forms, conducts research of community resources, and completes applications for services and reports; pays bills; refers families to
community resources; writes progress notes accordingly in member files.
Maintains office supplies, copy machines, postage meter, State vehicle repair maintenance log, etc. Completes vehicle reports. Opens, reviews,
sorts, and distributes office mail to appropriate Unit staff, ensuring that critical documents (e.g., prescriptions, requests for services) are prioritized for a timely response by the Support Coordinator/Division. Copies documents as requested.
Drives a state vehicle to conduct residential and day program visits at the direction of Support Coordinators/Supervisors for the purpose of
observing the location for potential health and safety issues, prepares progress notes on visits, and provides information to requested party.
Collects necessary information for and prepares eligibility and member re-determination packets. Tracks eligibility decisions. Inputs member
information into member information database (FOCUS) as well as in the Risk Incident Reporting (RIMS) system. Logs and monitors client trust funds of expenditures and deposits. Monitors member billing records.
Knowledge, Skills & Abilities (KSAs):
Knowledge in:
Principles and practices of case management
Community resources
Tracking systems
Basic clerical skills including proper telephone etiquette, operating office equipment (e.g., copier, fax) Google Docs, Gmail, Spreadsheets, and other computer applications
Skills in:
Oral and written communication
Organizational skills
Initiating, developing, and maintaining member files
Interpersonal relations as applied to contacts with members and representatives of other governmental and community organizations and the public
Abilities in:
Adapt and be sensitive to a variety of cultures
Maintain and display professional demeanor
Establish family and professional partnerships
Type a minimum of 40 wpm
Selective Preference(s):
The ideal candidate for this position will have:
Candidate must possess 1 year of customer service experience or working with or assisting individuals in a community setting, (e.g. community
involvement with individuals with developmental disabilities, aging and adult, youth, etc.).
Pre-Employment Requirements:
Successfully pass background and reference check; employment is contingent upon completion of the above mentioned process and the Agency's ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968 in order to work with children and vulnerable adults.
Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
Benefits:
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave -Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Learn more about the Paid Parental Leave program here (https://hr.az.gov/about/resources/family-leave-expansion) . For a complete list of benefits provided by The State of Arizona, please visit our benefits page (https://benefitoptions.az.gov/jobseekers)
Retirement :
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us:
For questions about this career opportunity, please contact Brenda Simpson at 520-307-5579 or brendasimpson@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Brenda Simpson at 520-307-5579 or brendasimpson@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.
