Customer Service Representative

CONWED PLASTICS LLC • New Berlin, WI • 1d ago

JOB REQUIREMENTS: Mativ is a global leader in specialty materials
headquartered in Alpharetta, Georgia. The Company offers a wide range of
critical components and engineered solutions that connect, protect, and
purify our world. POSITION TITLE: Customer Service Representative
LOCATION: New Berlin, WI JOB DESCRIPTION: Our Customer Support
Representatives are at the center of our customer\'s daily activities,
whether it is taking in-bound calls, trouble-shooting, entering orders,
preparing quotations, working with our sales teams, or coordinating
orders with our internal departments. RESPONSIBILITIES: Effectively
manage incoming calls Service new and existing accounts Accurately and
efficiently enter orders Work with the sales team to provide quotations
to customers Handle complaints, provide appropriate solutions, and
follow up to ensure resolution Keep records of customer interactions
Recommend products or services by asking fact finding questions Provide
technical support to customers Expedite orders and quotations when
needed Work with internal departments to better serve our customers Take
the extra mile to engage customers QUALIFICATIONS:
Education/Certifications/Experience Required: 2-5 years proven customer
support experience High School diploma required, bachelor\'s degree is a
plus Microsoft Excel skills required Customer service driven Strong
phone and listening skills Familiarity with CRM systems and practices
Self-motivated and the ability to work independently with minimum
supervision Creative problem-solving skills Excellent communication and
presentation skills Strong math aptitude Ability to multi-task,
prioritize, and manage time effectively Note: The above statements are
intended to describe the general nature and level of work being
performed by the incumbent. They are not intended to be construed as an
exhaustive list of all responsibilities, duties and skills required of
this position. WHAT WE OFFER Mativ benefits say a lot about how we care
for each other. Our employees and their families have many different
needs. As a result, our benefits offer choices on many levels and are
high in quality, competitive in the marketplace, and affordable. ABOUT
MATIV Mativ Holdings, Inc. is a global leader in specialty materials
headquartered in Alpharetta, Georgia. The company connects, protects,
and purifies the world every day through a wide range of critical
components and engineered solutions that solve our customers\' most...
For full info follow application link. An Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to age, race, color, religion, sex, sexual orientation,
gender identity, national origin, veteran or other protected status and
will not be discriminated against on the basis of disability. SWM
International is committed to help individuals with disabilities
participate in the workforce, and ensure equal opportunity to compete
for jobs. *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/AD1FCA13160A484B

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