Operations Manager, Distribution Center

SIMOS • Litchfield Park, AZ • 3h ago

Overview:

The Operations Manager is responsible for the overall leadership of the SIMOS operation. This position is accountable for safety, quality, service, financial performance, customer satisfaction, and team development. The Operations Manager partners closely with the customer while leading supervisors and associates to achieve operational excellence through standard work, continuous improvement, and strong people leadership.

This role requires a hands-on leader who is comfortable spending the majority of their day on the warehouse floor coaching leaders, solving problems, improving processes, and building strong customer relationships.

Location: Litchfield Park, AZ

Primary Responsibilities

Operations Leadership

Direct daily warehouse operations to meet customer expectations.

Ensure labor is aligned with workload and production requirements.

Monitor productivity, quality, service levels, and operational KPIs.

Lead daily startup meetings and end-of-shift reviews.

Drive continuous improvement initiatives that improve efficiency and reduce waste.

Customer Partnership

Serve as the primary operational contact for the customer.

Build strong relationships through proactive communication.

Quickly resolve customer concerns while maintaining SIMOS standards.

Identify opportunities to improve service and add value.

People Leadership

Lead, coach, and develop supervisors, leads, and hourly associates.

Conduct regular one-on-one coaching and performance discussions.

Hold leaders accountable while creating a positive and engaged culture.

Support recruiting, onboarding, training, and retention efforts.

Develop future leaders within the operation.

Safety & Compliance

Promote a strong safety culture through daily engagement.

Ensure compliance with OSHA regulations and company policies.

Conduct regular safety observations and audits.

Investigate incidents and implement corrective actions.

Maintain accurate operational documentation and reporting.

Financial Performance

Manage labor costs to budget.

Monitor overtime and staffing efficiency.

Understand operational profitability and gross margin.

Identify cost-saving opportunities without sacrificing service or quality.

Continuous Improvement

Utilize Lean principles to improve workflow.

Analyze operational data to identify trends.

Implement sustainable process improvements.

Encourage team participation in problem-solving and innovation.

Key Performance Indicators

Safety performance

Customer satisfaction

Productivity

Quality

Labor efficiency

Employee retention

Attendance

On-time payroll completion

Budget performance

Continuous improvement execution

Preferred Qualifications

High school diploma or equivalent required.

Leadership experience in warehouse, distribution, manufacturing, or logistics.

Experience leading supervisors and hourly teams.

Strong customer service and relationship management skills.

Ability to analyze operational metrics and make data-driven decisions.

Excellent communication and coaching skills.

Proficiency with Microsoft Office and warehouse management systems.

Leadership Competencies

The successful Operations Manager demonstrates:

Accountability

Ownership

Sense of urgency

Sound decision-making

Customer focus

Team development

Adaptability

Continuous improvement mindset

Integrity

Strong communication

Salary Range: $64,913.00 - $81,141.35 annually, depending on experience and geographic location.

Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being:

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here (https://acrobat.adobe.com/id/urn:aaid:sc:AP:9e2a4bc5-e618-4bb0-9b2c-c4f9cc6d82a1) .

We consider qualified applicants with arrest and conviction records in accordance with applicable law.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at HR-Advice@trueblue.com, or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

SIMOS, a TrueBlue company, is dedicated to driving productivity and success for leading companies by placing skilled, dedicated teams onsite in distribution, fulfillment, reverse logistics, and manufacturing roles. We uphold high standards in workforce management, providing clients with flexible staffing solutions that emphasize training, timely payments and adaptable schedules.

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