Director of HR Shared Services

Insight Global • Ponte Vedra Beach, FL • 1d ago

Job Description

The Director of HR Shared Services will lead the strategy, operations, and continuous improvement of core HR service functions. This role is responsible for driving operational excellence, optimizing processes, leveraging technology solutions, ensuring compliance, and delivering a high-quality employee experience. The ideal candidate will partner across multiple business functions to implement scalable solutions, improve service delivery, utilize workforce data and analytics, and develop a high-performing team that supports organizational goals.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Bachelor's degree in Human Resources, Business Administration, or related field

10+ years of HR experience with leadership within HR Shared Services

Experience leading HR Operations, HRIS, Payroll, Benefits, and Service Delivery functions

Proven success driving process improvement, operational excellence, and HR transformation initiatives

Experience establishing and managing SLAs, KPIs, and service delivery metrics

Strong knowledge of employment law, HR compliance, and data governance

Experience partnering across HR, Finance, IT, Legal, and executive leadership

Proven ability to lead, develop, and scale high-performing teams - Experience leading HRIS implementations, integrations, or system upgrades

Background in HR automation, digital transformation, or AI-enabled HR operations

HR certification (SHRM-SCP, SPHR, or equivalent)

Experience supporting multi-state or complex enterprise organizations

Strong workforce analytics and reporting expertise

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