Job Identification: 217701
Job Category: Sales and Marketing
Job Schedule: Full time
Equal Opportunity Employer EOE, including disability/vets
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Complex Director of Leisure Sales , you're not just building travel partner relationships to drive revenue - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Signia by Hilton Orlando Bonnet Creek
An expansive meetings-focused destination, Signia Orlando Bonnet Creek features:
Features 1,009 stylish and newly renovated guest rooms
Family-friendly pool complex with 3- acre resort-style lazy river, zero entry pool, water slide and private cabanas
Rees Jones-designed championship 18- hole golf course and Waldorf Astoria Spa
Official Walt Disney World ® Hotel, offering special Disney benefits,
Seven distinctive dining venues, including La Luce, Zeta Asia, Harvest, Beech, Myth, and Muse
This property blends elevated business travel with resort-style amenities, creating a vibrant environment for both guests and team members.
Waldorf Astoria Orlando
A hallmark of timeless luxury, the Waldorf Astoria Orlando offers:
502 elegantly appointed deluxe rooms and suites
12 unique restaurants and lounges, including the famed Bull & Bear®
Two tranquil pools featuring private luxury cabanas and poolside fire pits
Rees Jones-designed 18-hole golf course and clubhouse
Waldorf Astoria® Spa & Fitness Center
Waldorf Astoria Kids Club
Access to amenities at the adjoining Signia by Hilton Orlando Bonnet Creek, featuring a 3-acre lazy river and water slide
Continuous luxury motorcoach transportation to Walt Disney World® theme parks and Disney Springs
The Waldorf Astoria Orlando embodies effortless luxury, rooted in refined service and unforgettable guest experiences.
The Director of Leisure Sales leads the resort's leisure and transient sales strategy, with primary focus on luxury travel advisors/consortia, wholesale/FIT, and other high-yield leisure segments. This role drives profitable room revenue through strong partnerships and close collaboration with Revenue Management, Marketing, and Operations to deliver exceptional guest experiences and achieve commercial objectives. Here's what you'll do during a typical day:
Lead the identification, solicitation, and management of leisure and business travel accounts, including luxury retail travel advisors, consortia, wholesalers, FIT, entertainment, and select corporate travel segments.
Develop and execute Leisure and Business Travel Sales & Marketing Action Plans aligned with overall resort and multi-resort strategy.
Establish and manage target account lists for wholesale, retail, consortia, and business travel segments, ensuring achievement of annual room night and revenue goals.
Integrate individual property leisure initiatives into the broader resort or complex leisure sales strategy.
Proactively prospect new leisure and business travel accounts through qualified sales calls, market visits, and direct outreach; conduct regular and strategic sales trips.
Represent the resort at key travel industry trade shows, conferences, sales missions, and professional meetings.
Maintain strong relationships with travel industry partners by communicating updates on programs, promotions, and events, serving as a primary liaison and brand ambassador.
Review account production, booking patterns, and market mix to determine appropriate segmentation, negotiation strategy, and pricing recommendations.
Collaborate closely with Revenue Management on pricing, demand, forecasting, and negotiated leisure and business travel agreements.
Direct the collection and analysis of competitive intelligence to inform market positioning and sales strategy.
Ensure all travel industry policies, wholesale agreements, and sales guidelines are clearly communicated and adhered to by Sales and Operations teams.
Partner with Sales, Marketing, and Operations to ensure alignment on new programs, packages, promotions, and travel industry initiatives that support revenue growth and positive brand exposure.
Maintain active relationships with competitive properties at both regional and national levels through professional associations and industry networks.
Host and lead travel partner FAM trips, educational tours, and site inspections, ensuring consistent execution of luxury brand standards.
What are we looking for?
Qualifications
Proven success in luxury hospitality leisure sales with a strong record of revenue growth and relationship building.
Experience leading sales strategy across teams and cross-functional partners.
Excellent negotiation, presentation, and relationship-management skills.
Strong analytical capability and comfort using sales systems and market data.
Bachelor's degree or equivalent experience preferred.
Preferred Experience
Established relationships within luxury consortia, leisure agency networks, and/or wholesale/FIT segments.
Luxury resort or multi-property experience with diverse amenities.
Travel
Frequent domestic and international travel for sales calls, trade shows, and partner engagement.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
LI-TA1
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future - Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay-we're a great place to work.
