IS Support Engineer I Information

MCW: SARGEANT HEALTH CENTER • Milwaukee, WI • 1d ago

JOB REQUIREMENTS: Purpose Triage, resolve, and route customer
incidents/requests in a timely and accurate manner. Resolves the
majority of all customer issues upon the first contact to provide the
highest level of IT Service while minimizing/avoiding hierarchical
escalations. Acts as a single point of contact and one-stop shop for the
customer base.Primary Functions Acts as a single point of contact while
providing multi-tier support for all incoming software, hardware,
account, security, and network issues for internal and external
customers Provides application support/configuration of (2800+ Apps) for
the internal faculty, staff, and students to maintain efficient endpoint
computing. Manages and maintains Active Directory, Microsoft Exchange,
and Office 365 to ensure accurate creation, termination, and compliance
of accounts, distribution lists, security groups, calendars, and
contacts for internal and external customers. Grants adds / changes of
file/folder permissions within network and cloud file systems to ensure
proper security and compliance Maintains, designs, and implements
changes to internal team databases including but not limited to the
ITSM, AI Bot, CMDB, Remote Access, and Anti-Malware systems Implements /
Manages Software License Compliance for all existing and new software
titles, which are resold internally within the company to ensure
contract compliance with software vendor partners Manages Software and
Hardware lifecycle management to ensure customers are leveraging the
most up-to-date computing hardware and most up-to-date secure software
versions to minimize security vulnerabilities. Performs and manages
Software Deployment / Patch Management, including the scripting
(PowerShell, Bash, Batch) of software packages within RMM / automation
tools to ensure proper distribution and patching of software titles
across 10,000+ endpoints Performs and manages MDM technologies to ensure
proper security, policies, and OS updating across the endpoints Manages
Multi-Factor Authentication systems, including granting accounts,
troubleshooting connection issues, and responding to fraudulent reports.
Knowledge - Skills - Abilities Technical Support, Customer Service,
Interpersonal Skills, Split-half troubleshooting methodology, Empathy,
Active Listening, Patience, High Level of Written and Oral
Communications, IT Best Practices, IT Security, Account Management, IT
Compliance, Database DesignSpecifications Appropriate experience may be
substituted for education on an equivalent basis Minimum Required
Education: High school diploma Minimum Required Experience: 3-5... For
full info follow application link. EEO/AA
Minorities/Females/Vets/Disability The Medical College of Wisconsin is
an affirmative action/equal opportunity employer and does not
discriminate in hiring or employment on the basis of age, sex, race,
color, religion, national origin, veteran status, disability or sexual
orientation. *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/B48B37221A494566 Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.

Similar Jobs

Sr. Embedded Software Engineer

Actalent • Milwaukee, WI • 1h ago

IT & Engineering

Job Title: Embedded Software Engineer Job Description We are seeking a highly motivated Embedded Software Engineer to develop robust, efficient, and scalable software solutions for embedded control systems used in reside...

1h ago

Go to Apply

Actalent • Menomonee Falls, WI • 1d ago

IT & Engineering

Job Title: Senior Embedded Software Engineer Job Description The Senior Embedded Software Engineer will collaborate closely with cross-functional New Product Development teams to design, develop, and implement embedded s...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)