Req ID: RQ224853
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Secret
Public Trust/Other Required: None
Job Family: Technical Support Services
Skills:
Communication,Customer Service,Documentations,Leadership,Time Management
Experience:
1 + years of related experience
US Citizenship Required:
Yes
Job Description:
We are GDIT -- the people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.
GDIT's Technology Shared Services (TSS) is your place! You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter.
The NOC Operator monitors end points and utilizes toolsets to assist with system failures, alerts, and generating reports for the GDIT Command Center. Additionally, the NOC Operator will support the NOC Team Lead on MIM bridges with scribing, providing escalations and sending out required notifications.
MEANINGFUL WORK AND PERSONAL IMPACT
As a NOC Operator , the work you'll do at GDIT will be impactful to the mission of our customers. You will play a crucial role in the following:
?Reacts and escalates appropriately to events as required per SOP:
Help/Support leadership with managing, recording MIM bridges
Performs initial investigation and triage of potential incidents to determine relevancy and urgency
Monitoring of end points on multiple monitoring tools
Creates new incidents for alerts
?Bridge Scribe:
Escalation - Working w/Bridge Lead to ensure all needed resources are available on the bridge using a variety of tools. i.e., paging, instant messaging, etc.
Notification - Create and document triage information from outages within the Major Incident Report (MIR) and send to appropriate distribution lists (DL)
?ITSM Operations Support (Change, Incident & Problem Management):
Align the Shift Turnover - Control Log report with the current Change Advisory Board (CAB) report
Ensure that Change Requests (CR) in the Turnover Report are listed in their proper programs and status
Support Incident ticket follow-up or assigning as needed
Create and assign Problem (RCA) tickets as needed
Assumes other CC-NOC roles assigned to include covering any potential service gaps to ensure business continuity
Meets or exceeds all performance metrics as assigned
Works well with co-workers using effective communication and empathy
Additional duties as assigned
WHAT YOU'LL NEED TO SUCCEED
Bring your expertise along with a drive for innovation to GDIT. The NOC Operator must have:
Education: High School Diploma or equivalent
Experience: 1+ years of related IT/Help Desk experience
Demonstrated customer service skills, communications skills, reading comprehension, interpersonal skills, and the ability to interface with all levels of employees
Demonstrated abilities in decision making, troubleshooting problems, critical thinking, and meeting timelines
Demonstrated proficiency with MS Office Business products (Excel, Outlook, PowerPoint, SharePoint, Word)
Prior experience with supporting -or- the ability to learn how to support an enterprise operations center (or NOC) through monitoring, managing systems and networks using advanced technologies, and ITSM tools
Prior experience using -or- the ability to learn how to use an ITSM ticketing tool such as ServiceNow, Remedy, HP Service Manager, et al.
Security Clearance Level: Must be able to obtain and maintain security clearances up to Secret level per customer requirements
US Citizenship Required
Location: 100% on-site at GDIT's Integrated Technology Center in Bossier City, LA. Applicants must be Louisiana Residents residing within approximately 60 miles or less of Bossier City, LA and must be prepared to work any shift during the NOC's 24/7 hours of operation.
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
The likely hourly rate for this position is between $21.25 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
