Customer Service Representative

Great Southern Bank • Springfield, MO • 3d ago

Come be a part of something greater! Great Southern Bank is committed to following an environment where everyone can contribute and succeed at every level. We celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Come join our team of customer service experts today!

GENERAL DESCRIPTION

The Customer Service Representative I serves as the initial point of contact for the Bank and is responsible for assisting customers with a variety of requests by assessing the customer's needs, answering general account related inquiries, and gathering relevant information to resolve the customer's issue.

ESSENTIAL DUTIES

Promptly and professionally answers incoming customer calls, verifies the caller's identity, determines the caller's needs, answers general inquiries, gathers appropriate information for resolution of the issue, and provides assistance to the customer as needed. This duty is performed about 70% of the time.

Accurately documents the call, and if applicable, generates appropriate workflow when the issue is not immediately resolved. This duty is performed about 10% of the time.

Maintains a strong working knowledge of all applicable operating systems and product lines. This duty is performed about 10% of the time.

Is mindful of fraudulent/illicit activities, escalating the call when suspicious activity is identified. This duty is performed about 10% of the time.

Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various @types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).

Performs any other related duties as required or assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS

High school diploma or GED

0-6 months related experience and/or training

Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.

Basic experience with alphanumeric data entry, PowerPoint, Excel, and Word Processing

Ability to add, subtract, multiply and divide

PHYSICAL REQUIREMENTS

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive and low physical activities.

Semi-repetitive @type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is frequently required to sit, use hands to handle or feel, talk, and hear; regularly required to reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.

Occasionally required to lift and/or move up to 25 pounds.

At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc...), please contact Human Resources at 417-895-4509.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, sex, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation, pregnancy, or any other basis prohibited by law.

Monday - Friday 8:00 AM - 7:00 PM. Weekends: Saturday 8:00 AM - 6:00 PM, Sunday 9:00 AM - 4:00 PM.

Total Hours: 25

6026

CCGSB

Similar Jobs

Aisles Online Service Lead (Part Time)

Hy-Vee Food Stores • Springfield, MO • 1d ago

Management & Administrative

Additional Considerations (if any): Must be 18+ - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to...

1d ago

Go to Apply

Administrative Support Worker Lead - Springfield Public School #R12

ARAMARK • Springfield, MO • 3d ago

Management & Administrative

Job Description The Administrative Support Worker Lead is responsible for assisting management with administrative tasks including, but not limited to, ordering, data entry, filing, etc. The Administrative Support Worker...

3d ago

Go to Apply

Customer Service Associate I

Dollar Tree • Springfield, MO • 5d ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

5d ago

Go to Apply

Customer Service Associate I

Dollar Tree • Springfield, MO • 5d ago

Management & Administrative

5d ago

Go to Apply

Sales Management Trainee

Enterprise Mobility • Springfield, MO • 5d ago

Management & Administrative

Overview Start your career with Enterprise Mobility! We're hiring for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations...

5d ago

Go to Apply

Sales Management Trainee

Enterprise Mobility • Ozark, MO • 5d ago

Management & Administrative

Overview Start your career with Enterprise Mobility! We're hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, o...

5d ago

Go to Apply

Manager - Power Generation Operations

City Utilities of Springfield • Springfield, MO • 5d ago

Management & Administrative

Connect to a career at City Utilities! CU has been connecting our community to the services they need for every day life since 1945. From electricity to power our lives, clean water to be healthy, natural gas to stay war...

5d ago

Go to Apply

Customer Service Representative - UniFirst

UniFirst • Springfield, MO • 6d ago

Management & Administrative

Customer Service Representative - UniFirst Location: Springfield, Missouri Job ID 2603779 UniFirst is seekingadedicatedCustomerServiceRepresentativeto join our team.Youwill bea key playerin deliveringoutstanding customer...

6d ago

Go to Apply

Small Business Sales Manager 4 - Springfield, MO or Little Rock, AR

U.S. Bank • Springfield, MO • 6d ago

Management & Administrative

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

6d ago

Go to Apply

Customer Accounts Advisor

Aaron's Inc • Springfield, MO • 1w ago

Management & Administrative

Customer Accounts Advisor The salary range for this role is $16.25 to $17.00 per hour/annually*. This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches t...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)