Sr. Application Analyst (Icertis)

Robert Half • Arlington, TX • 2d ago

Description

We are looking for a Sr. Application Analyst to support contract lifecycle technology and related business processes for a contract to permanent opportunity based in Arlington, Texas. This role focuses on translating operational needs into effective system solutions, improving platform functionality, and helping users work efficiently within a complex enterprise application environment. The ideal candidate will combine analytical thinking, application support experience, and strong collaboration skills to drive configuration updates, testing efforts, and ongoing process improvements.

Responsibilities:

Primary focus: Icertis CLM Administration & Configuration

Drive platform configuration updates by gathering business needs, documenting functional requirements, adjusting system settings, and moving approved changes through testing and higher environments.

Maintain and enhance contract-related structures such as templates, agreement categories, workflows, metadata, approval paths, and associated application settings to support evolving user needs.

Organize enhancement requests into short Agile delivery cycles, helping teams prioritize work and release improvements on a consistent schedule.

Partner with business stakeholders and technical teams to evaluate upcoming platform releases, assess operational impact, coordinate testing, and communicate new capabilities.

Administer user access by setting up, modifying, and removing accounts, managing groups, and assigning permissions that align with role-based security standards.

Provide day-to-day application support by investigating issues, resolving user questions, coordinating escalations, and serving as a point of contact with external product support teams.

Oversee security and organizational setup within the system, including maintaining business units, groups, and access structures that reflect operational requirements.

Perform critical data administration activities such as updating master data, loading historical records, removing outdated agreements, and maintaining document synchronization across linked records.

Support integrations and downstream processes connected to enterprise platforms while helping preserve data accuracy, reporting reliability, and overall system performance.

Create user guidance materials, deliver training, and encourage adoption of enhancements and new functionality across the business.

Requirements

Primary focus: Icertis CLM Administration & Configuration

Experience managing contract @types, templates, workflows, metadata, security settings, and configuration changes within the Icertis Contract Lifecycle Management platform

User Management: Create, provision, de-provision, and manage user accounts and groups. Assign roles and privileges to ensure appropriate access levels.

Provide technical support to users, troubleshoot issues, and ensure timely resolution of application-related problems.

Hands-on background supporting enterprise SaaS applications, including configuration, user administration, and production issue resolution.

Knowledge of Agile delivery practices such as sprint-based planning, backlog coordination, and iterative enhancement execution.

Ability to support testing activities, including functional validation, regression testing, and release readiness reviews.

Familiarity with workflow design, approval routing, document-related processes, and structured data management within business systems.

Strong communication skills with the ability to work effectively with end users, business leaders, technical teams, and vendor support contacts.

Experience with document review, troubleshooting, and customer support in a high-volume or service-oriented environment.

Preferred experience with Icertis Contract Intelligence or similar contract lifecycle management platforms, along with exposure to integrated enterprise tools such as DocuSign, Workday, or Salesforce.

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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