Program Account Coordinator

BELFOR Property Restoration, Inc • Birmingham, MI • 5h ago

Compensation and Benefits

BELFOR and BELFOR Franchise Group (BFG) offer competitive pay and a wide range of benefit options including, but not limited to, 401(k) with match, medical, dental, vision, disability, life insurance, an Employee Assistance Program, paid holidays, and paid time off.Compensation and Benefits

Position Overview

The Program Account Coordinator acts as a liaison, facilitating communication and coordination between internal team members, account managers, external agencies, clients, third-party administrators and end customers. This role requires the effective use of database reports and other system technologies to manage and track account activities, ensure accurate information flow and support the seamless execution of daily responsibilities. Other responsibilities include ensuring that all parties are aligned and informed, contributing to the overall efficiency and success of the operation.

Key Responsibilities

Become proficient on applications associated with the assigned account and be able to provide support to BELFOR field personnel on these applications.

Provide assistance for field offices on completing electronic communication via the client and BELFOR specific applications

Detail the fee structure for each account, including the timing of payments and whether fees are deducted from receive payments or invoiced separately to each field office.

Provide assistance for the BELFOR field offices on maintaining their electronic job files

Provide coaching to the BELFOR field offices virtually or via phone sessions

Contribute to departmental objectives and provide support to teammates

Generate monthly reports using our Job Management system

Attend BELFOR sponsored training and safety courses as required

Other projects and duties as assigned

Limited in-state travel: Account conferences, field meetings, client meetings and account trainings as needed

Experience and Qualifications

Demonstrated ability to effectively follow up, organize job timelines and coordinate with both internal and external contacts as needed

High School Diploma or equivalent

Strong computer skills including Microsoft Office and Google Suite

2-3 years of computer program/application experience

Skilled in working and communicating effectively across various levels of the organization

Strong written and oral communication skills with the ability to present ideas and suggestions clearly and persuasively

Excellent organizational skills, with a track record of managing multiple tasks effectively in a fast paced environment through effective prioritization

Self-motivated and capable of working independently to complete tasks and address client requests, as well as collaborating with others to leverage resources and achieve high quality solutions

Detail-oriented with a strong commitment to safeguarding information and property

Ability to work under tight deadlines to meet specific timeframes

Comprehensive understanding of customer service, principles and practices

Physical Requirements

Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)

Sitting for extended periods of time

Manual dexterity needed for keyboarding and other repetitive tasks

The ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BELFOR Holdings is an Equal Opportunity Employee

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