Customer Service Representative

Robert Half • Torrington, CT • 1d ago

Description

Job Summary

Our client is seeking a professional, customer-focused Customer Service Representative to join their team. This role is responsible for providing excellent support to customers by answering inquiries, resolving issues, processing orders, and ensuring a positive overall experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, or in person

Resolve customer concerns and complaints in a timely and professional manner

Process orders, returns, exchanges, and account updates accurately

Maintain detailed and accurate customer records in the company system

Escalate complex issues to the appropriate department when needed

Provide product, service, and policy information to customers

Follow up with customers to ensure resolution and satisfaction

Collaborate with internal teams to support customer needs

Meet service standards, response times, and productivity goals

Qualifications

1+ years of customer service, call center, or administrative support experience preferred

High school diploma or equivalent required

Strong verbal and written communication skills

Excellent problem-solving and conflict-resolution abilities

Proficiency with Microsoft Office and customer service software or CRM systems

Strong attention to detail and organizational skills

Ability to multitask and work efficiently in a fast-paced environment

Requirements - At least 1-3 years of experience in a customer service or call center environment.

Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.

Proficiency with Microsoft Office applications used for communication, documentation, and order support.

Experience with order entry and handling inbound customer calls in a fast-paced setting.

High attention to detail and solid organizational skills for managing multiple tasks accurately.

Consistent follow-up skills with the ability to track open items through completion.

Experience with CRM or order management systems is preferred. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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