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Client Operations Manager Sr

Hartford Steam Boiler Inspection and Insurance Company • Hartford, CT • 1d ago

Location:

Hartford, CT, US

Job Type: Full-Time

Work Mode: Remote

Job Level: Professional

Job ID: 13855

Company: HSB

Employment Type: Regular

Area of Expertise: Operations & Product Management

Description:

Executes business development opportunities for the company and its partners and/or external clients. Manages cross-functional connectivity, both internally and externally, ensuring successful execution of client initiatives. Manages the end-to-end operational value chain for target and/or traditional clients and prospects. Interacts with senior executives to manage progress of business development activities.

Acts as the dot-connector in client challenges and opportunities through the development of trusted internal partnerships both horizontally and vertically, in order to execute and understand the varying client disciplines that seek guidance and expertise. Maintains and monitors operational health by proactively analyzing client partnerships across all disciplines for issue identification, problem resolution and building synergies. Supports the promotion and onboarding of Digital Services employees and acts as the project manager in the adoption of these services.

Education and Experience:

Bachelor's degree or equivalent work experience is required

5+ years of experience in the P&C industry is required

3+ years' experience in Project Management is required

1+ years of client facing experience preferred

Workflow documentation experience is required

Operational Systems and IT Experience is preferred

Knowledge and Skills:

Able to identify opportunities for change, acts as a change champion and utilize conflict as opportunity to make things better

Strong ability to marshal resources and persuade others

Effectively communicates detailed information with stakeholders and collaborates jointly to solve problems and drive progress

Strong collaboration mindset and ability to influence and create alignment across functions and across all leadership levels

Displays strong analytical and problem-solving skills; leverages data to drive decisions

Executes within ambiguity/change

Excellent at multitasking, documentation, staying organized while aligning multiple resources with agility

Excellent ability to manage multiple initiatives, with conflicting timescales and meet deadlines

Demonstrates strong stakeholder management skills and ability to work "in the gray" for an extended period of time

Strong customer facing, written and verbal communication skills

Solid knowledge of HSB products and ability to communicate and share that knowledge with external client

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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