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Desk Associate

Massachusetts Institute of Technology • Cambridge, MA • 19h ago

Desk Associate

Job Number: 25863

Functional Area: Customer Relations/Service

Department: Housing & Residential Services

School Area: Dean for Student Life

Pay Range Minimum: $26.85

Pay Range Maximum: $26.85

Employment Type: Full-Time

Employment Category: Non-Exempt

Visa Sponsorship Available: No

Schedule: Wednesday-Sunday 4pm-12am

Pay Grade: No Grade

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Posting Description

DESK ASSOCIATE, Housing and Residential Services , will be responsible for providing administrative and operational support for the graduate residence on behalf of Housing and Residential Services (HRS), Division of Student Life (DSL); work closely with the Housing Operations Managers and Housing Unit-12 staff to provide customer oriented services including check-in and check-outs, record keeping, mail and package handling, and guest/visitor policies for residents and live-in staff; and conduct Break Officer support for staff breaks and meals, cover desk shifts for weekly desk staff to support vacations, sick time, and emergencies.

A full job description is available here: https://studentlife.mit.edu/about-dsl/careers/

Job Requirements

REQUIRED: High school diploma or equivalent; strong verbal, interpersonal, and written communication skills and strong customer service orientation; the desire to work in a collaborative environment; excellent organizational and problem-solving skills and the ability to handle multiple tasks, set priorities, work independently, and work in a fast-paced environment; demonstrated experience with the use of web-based programs including e-mail and Microsoft Office Suite; and ability to work in a diverse community and treat all residents, guests, and staff with respect regardless of race, gender, sexual orientation, beliefs, abilities or disabilities, or position or rank within the department. PREFERRED: Bachelor's degree with emphasis on customer-service operations, and customer service or office experience.

The schedule for the position is Wednesday-Sunday 4pm-12am.7/14/2026

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