Order Processor- Overnight

North Coast Seafoods • Boston, MA • 1h ago

SUMMARY

The Overnight Order Processor supports our Food Service division-formally known as HRI (Hotel, Restaurant, and Institution)-and requires a team member with strong organizational skills to service customer orders overnight.

This role is responsible for accurately processing customer orders, including entering orders into NAV, troubleshooting any order-related issues, communicating instructions to the Shipping & Receiving teams, and ensuring all shipments are fulfilled accurately and delivered on time.

The PM Order Processor collaborates closely with the Food Service/HRI picking teams, trucking, and customers to coordinate pickups, monitor delivery schedules, track inventory levels, and communicate supply or product needs to leadership as necessary.

This position reports to the HRI Inside Sales Leadership.

DUTIES AND RESPONSIBILITIES

Review, enter, and confirm all incoming and scheduled customer orders daily.

Ship-confirm processed orders and ensure accuracy through the internal computer system.

Maintain adherence to deadlines for order cutoffs, delivery schedules, and customer-specific requirements.

Perform routine administrative functions such as data entry, file maintenance, reporting, and system updates.

Review daily orders and communicate delivery info with Food Service sales and floor team

Handle issues or discrepancies with shipments or orders that occur overnight

Service customers' requests, resolve complaints, and problem solve issues that occur overnight

Monitor inventory counts and communicate supply issues with leadership as needed

Other responsibilities as assigned

Requirements

2+ years, experience in an order entry, shipping, or logistics position

Experience working overnight, required

Experience working in a fast-paced environment, preferred

Experience in food manufacturing; seafood or meat processing a plus

Experience working with inventory systems, preferred

Proficient with Microsoft Office Suite with emphasis on Excel

Strong written and verbal communication skills

Strong project management and organizational skills; able to prioritize and manage multiple tasks and projects on time

Exceptional interpersonal skills: able to navigate organizations to build relationships and garner support

Exceptional customer service skills

Able to maintain an environment that drives performance and a safe workplace

Drive an environment of teamwork and open communication

Direct and coordinate efficient workflow

Ability to work weekend, part-time schedule

North Coast Seafoods is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

Benefits

At North Coast, employees are considered part of a family where everyone works together to ensure the founding mission and values of the company are upheld every day. We offer an inclusive work environment spearheaded by an approachable leadership team who believes in the idea that it's not just about the work we do, it's about what the work allows us to do for our loved ones.

We foster the opportunity for real growth and long-term employment. Most members of our leadership team started out on the floor and through mentorship advanced into their current roles. We are currently looking to build the next generation of leaders.

We offer competitive compensation packages including comprehensive health care coverage, vacation and 401(k) to all full-time benefit-eligible employees. Employees also have access to the highest quality seafood at cost.

This is a full-time benefit-eligible position.

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