Summary The primary responsibilities are to assist patients by escorting them to various locations within the facility to include but not limited to the Urgent Care Center, Radiology, local Vet-Tran stops, or their vehicles. Additionally, the Selectee will be required to transport lab specimen and to positively interact with our patients and customers. Responsibilities Escort patients to various locations throughout the facility, including personal vehicles. Transport lab specimens to appropriate lab or destination within the Healthcare System. Appropriately clean reusable medical equipment utilized by patients, staff, and visitors. Communicate by telephone, computer and two-way radio in order to coordinate the smooth transfer of patients. Works and communicates with employees and customers to satisfy their expectations. Effectively and appropriately respond to customer's requests and needs, determining those of an urgent matter. General knowledge of the Healthcare System's organizations, functions, activities, and physical layout. Provide excellent customer service with a positive attitude and professional appearance while supporting the mission and vision of the organization. Collect basic information from patients such as name, and clinic appointment and time for site roster. Demonstrates a commitment to public service; holds self accountable for quality outcomes. Appropriate use and maintenance of 2 way radio and transport equipment (i.e. wheelchairs, staxis, strykers, beds and stretchers) Work Schedule: Full-time Monday- Friday; 8:30am-5:00pm; subject to change based on the needs of the facility. Position Description Title/PD#: ESCORT/PD07225A Relocation/Recruitment Incentives: Not authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Must pass pre-employment physical evaluation. Pre-employment physical required Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/30/2026. EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Federal Wage System Qualification Standards. SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements: Dexterity and Safety Interpret Instructions, Specifications (other than blueprint reading) Materials Measuring Instruments Technical Practices Without more than normal supervision Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements/Working Conditions: This position requires pushing wheelchairs and stretchers weighing up to 200 pounds for up to eight hours; walking, standing, climbing stairs, emotional stability, and working dose with others. The selectee must maintain cleanliness standards and good hygiene. The work is performed in an outpatient clinical environment and exposed to various elements within the health care system. Education Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
