Academic Course Coordinator - Marketing Dept, Smeal College of Business

Penn State University Talent Acquisition • University Park, PA • 18h ago

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

This is a/an 83.3% full-time equivalency (FTE) job with months off. The number of months off will be determined by the position's FTE percentage. The timing of months off will be set to meet the needs of the unit and the essential duties of the position. Questions related to HR105 FTE positions should be directed to the hiring manager during the interview process. This position is eligible for benefits associated with any full-time position. The salary grade and range listed in the posting is reflective of a 100% Full-time position. Full-time equivalency job offers may fall outside of the listed range due to the assigned percentage of effort.

POSITION SPECIFICS

Academic Course Coordinator - Senior Support

The Smeal College of Business, Marketing Department, is seeking to fill the role of Academic Course Coordinator - Senior Support, who will support large-format MKTG 301 courses with approximately 2,000 students per academic year.

The Academic Course Coordinator - Senior Support provides advanced instructional and operational support for MKTG 301 faculty. This role demonstrates comprehensive knowledge of course coordination practices, instructional systems, and academic policies, applying this expertise to decision-making and problem-solving.

The coordinator works with minimal supervision on complex and varied assignments, proactively identifying issues and implementing effective solutions. This includes developing systems to track teaching assistants, managing student inquiries, and addressing recurring course challenges. The role communicates clearly and effectively with faculty, teaching assistants, and students, and continuously improves course delivery and support through thoughtful, data-informed approaches.

This position will also contribute to departmental programming and new initiatives and perform other duties as assigned in support of department operations.

For full consideration, applicants must submit a resume/CV and cover letter.

Primary Responsibilities

Course Operations & Instructional Support

Provide comprehensive coordination with faculty for assigned courses, including planning, scheduling, and execution

Manage course materials, assignments, announcements, and resources within Canvas and related systems

Ensure course delivery platforms are accurate, organized, and user-friendly

Identify and implement process improvements to enhance clarity and efficiency for students and instructional staff

Teaching Assistant (TA) Management

Recruit, hire, onboard, train, and supervise teaching assistants

Foster a collaborative, accountable, and inclusive TA team environment

Develop and manage systems to track TA assignments, grading workflows, and performance

Facilitate regular communication and training to promote consistency and instructional best practices

Student Support & Communication

Serve as a primary point of contact for student inquiries and course-related concerns

Develop structured approaches for tracking and responding to common student issues

Meet with students as needed to provide academic support, guidance, and grade review assistance

Resolve routine concerns independently and escalate complex or sensitive issues appropriately, applying institutional policies and sound judgment.

Data, Reporting & Continuous Improvement

Maintain course data including rosters, participation metrics, and grades

Track and analyze trends in student inquiries and recurring issues across the semesters

Perform summary statistical analysis of grades, surveys, and course evaluations

Provide actionable insights and recommendations to faculty to improve course delivery

Collaboration & Partnership

Work closely with faculty, department staff, and college/university partners throughout the academic year

Coordinate with units such as Undergraduate Studies and other academic support services

Ensure effective, consistent communication across faculty, TAs, and students

Assist with the development, coordination, and implementation of departmental programming and new initiatives

Perform other duties as assigned in support of course, department, and college operations

Professional Standards

Uphold academic integrity, professionalism, and confidentiality while modeling fairness, accountability, and ethical decision-making

Work with minimal supervision, exercising strong independent judgment to organize, prioritize, and manage day-to-day course operations

Demonstrate sound judgment in assessing people and situations, making decisions that are fair, principled, and perceptive

Communicate clearly and effectively across audiences, ensuring accurate, consistent, and thoughtful exchanges

Maintain a high level of organization and attention to detail while proactively identifying opportunities for improvement and process refinement

Required Qualifications

Strong organizational, problem-solving, and communication skills

Demonstrated ability to manage complex academic or administrative processes

Preferred Qualifications

Experience working in higher education or academic program coordination

Experience performing summary statistical analysis

Proficiency with:

Microsoft Office 365 applications (especially Excel)

Canvas, LionPATH, Workday, 25Live

Familiarity with library databases such as Mintel and eMarketer

Experience developing workflows, tracking systems, or process improvements

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