Job No: 542665
Work Type: Full-time
Location: REMOTE OPTIONS,PHOENIX
Categories: Information Technology/Services
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
SENIOR ENTERPRISE ONBASE ADMINISTRATOR
Job Location:
Division of Technology Services (DTS)
1400 West Washington Street, Phoenix, Arizona 85007
Posting Details:
Salary: $71,676 - $89,708
Grade: 27
Closing Date: 08/04/2026
Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here (https://youtu.be/EjLhFs6kqmE) to view 'Our DES' video. Come Join the DES Team!
The Department of Economic Security, Division of Technology Services, is seeking an experienced and highly motivated professional to join our team as a Systems/Network Engineer. This position will serve as a Senior Enterprise OnBase Administrator. This position assists with daily support, maintenance, governance, and customer service of OnBase systems, including various OnBase Modules, SQL Monitor, and applicable integrations such as: Okta Workforce and/or Active Directory. This includes configuration within these systems and integrations as requested. Daily activities include supporting divisions, prioritizing and distributing tickets, and configuration of policies. Other duties include configuration and
troubleshooting of complex issues, support strategy sessions, provide industry best practice guidance to leadership, and participate in projects to extend automation opportunities.
This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
Essential Duties and Responsibilities include but are not limited to:
Maintain, monitor and update OnBase configurations, including integration creation and support. Troubleshoot issues within the environment.
Prioritizes and plans work activities and sets goals and objectives. Conducts daily Event Viewer analysis, identifies and characterizes incidents, generates incident reports, and investigates suspicious activity.
Performs system analysis, designs, constructs and tests infrastructure. Identifies opportunities and implements solutions to improve efficiency and reduce waste.
Creates process documentation for internal use. Participates in meetings, support strategy session and work groups to streamline processes for efficiency.
Reviews configuration change proposals for compliance to established standards, guidelines, and policies. Provides guidance, assistance, training, and documentation for process solutions.
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
Various infrastructure technologies and in-house developed applications utilized in the enterprise
SQL Management Studio
Advanced information system configuration management
Active Directory, Group Policy, Certificate Services, Okta and in-house developed applications utilized in the enterprise
Installing of PC Software
Evaluating and testing of emerging technologies
OnBase Troubleshooting Tools, OnBase Reporting Dashboards, OnBase Workview/Workflow
Unity Scripts
API integration
Skills In:
Strong customer service
Excellent interpersonal communication, written and oral
Expert troubleshooting
Analyzing existing performance trends and recommend adjustments or changes where required
Developing and writing technical documentation
Ability to:
Balance, prioritize and organize multiple tasks
Work collaboratively in teams and across organizations
Synthesize feedback and adjust plans accordingly
Build strong relationships inside and outside the organization
Perform advanced design, maintenance and repair of servers
Selective Preference(s):
This ideal candidate for this position will have:
N/A
Pre-Employment Requirements:
This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Applicants for this position will be required to apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets DES requirements for a Level One card.
Bachelor's degree or 8 years of extensive experience in systems engineering (or equivalent experience).
Benefits:
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave program here (https://hr.az.gov/about/resources/family-leave-expansion) . For a complete list of benefits provided by The State of Arizona, please visit our benefits page (https://benefitoptions.az.gov/jobseekers)
Retirement :
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us:
For questions about this career opportunity, please contact us at (480) 435-0897 or email OODHRstaffing@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 435-0897 or OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
