Operations Associate I (Watertown)

Eastern Bank • Watertown, MA • 1d ago

Starting Rate: $24.50

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office. Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities. Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed.

Responsibilities:

Maintains primary responsibility for all operational elements of a small to mid-sized banking office by:

Managing the branch cash vault to within prescribed limits and serving as the vault custodian. Must master the use of the bank's cash forecasting system.

Serving as the branch's ATM custodian; ensures it remains stocked, functional, and is balanced daily.

Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures.

Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements

Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence.

Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures

Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:

Opening deposit accounts and taking loan applications for various lending units

Closing consumer loans

Making referrals to other bank business lines and third-party partners

Handling routine account maintenance and other servicing issues

Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances

Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable).

Problem Solving and Decision Making:

Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration

Qualifications:

Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.

Enthusiastic individuals with strong interpersonal skills and a desire to be in the 'customer service' business are ideal candidates for this role. Basic business acumen and professionalism are also required. Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank.

Working Conditions:

Ability to stand and remain standing for up to five hours at a time without a break.

May be required to lift and/or move coin/currency bags weighing 25-30 pounds.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

Similar Jobs

Customer Service Representative - Natick Mall

Nordstrom • Natick, MA • 9min ago

Management & Administrative

Job Description This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life... Assist customers with a variety of transactions through a seamless and friendly experience De...

9min ago

Go to Apply

Information Systems Security Officer (ISSO) III

General Dynamics Information Technology • Bedford, MA • 10min ago

Management & Administrative

Req ID: RQ224988 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Cyber and IT Risk Management Skills: Information Security,Inf...

10min ago

Go to Apply

Information Systems Security Officer (ISSO) III

General Dynamics Information Technology • Bedford, MA • 10min ago

Management & Administrative

Req ID: RQ225225 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Cyber and IT Risk Management Skills: Information Security,Inf...

10min ago

Go to Apply

Systems Analyst

GovCIO • Boston, MA • 11min ago

IT & Engineering

United States Suitability/Public Trust Fully remote Information Technology Overview GovCIO is currently hiring for a Systems Analyst for our AOUSC EOC contract. This position will be located in th and will bee United Sta...

11min ago

Go to Apply

Senior Database Reliability Engineer

MathWorks • Natick, MA • 17min ago

IT & Engineering

Team: Information Technology Location: US-MA-Natick Salary Range: USD 189,600 - 122,300 Job Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid mod...

17min ago

Go to Apply

Central Fill Pharmacy Technician

UnitedHealth Group • Bellingham, MA • 18min ago

Hospital & Medical

Requisition number: 2370623 Job category: Pharmacy "A Day in the Life" video ( https://youtu.be/wR5bzhHlT7k ) Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effor...

18min ago

Go to Apply

Central Fill Pharmacy Technician

UnitedHealth Group • Wrentham, MA • 18min ago

Hospital & Medical

18min ago

Go to Apply

Principal Technical Account Manager

Oracle • Boston, MA • 1h ago

Management & Administrative

Job Description Serves as the main contact for individual contracts, providing extensive business processes, product/service (e.g., hardware, applications, software) functionality, and/or implementation knowledge. Provid...

1h ago

Go to Apply

Customer Account Manager 2

UKG • Boston, MA • 1h ago

Management & Administrative

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workfo...

1h ago

Go to Apply

Channel Sales Manager

Danaher Corporation • Boston, MA • 2h ago

Management & Administrative

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems , one of Danaher's ( https://danaher.com/our-businesses...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)