Customer Service Representative

CVS Health • Idaho, Idaho • 1d ago

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

This Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs. There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members.

In this role, you will:

Make outbound phone calls to members.

Locate resources to provide members with assistance for needs, such as food, utility, housing, and finances.

Provide timely follow-up as needed.

Display a high level of empathy, understanding, and patience, while helping to address the member's needs.

Utilize several systems, in addition to the regular usage of more than one monitor.

Required Qualifications

1+ year of customer service experience, with proven customer service skills.

Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens. Working knowledge of Microsoft© products (Outlook, Excel, folders)

Ability to regularly access a designated workspace free from noise and other distractions.

High-speed internet with the ability to hardwire via ethernet from cable modem to PC.

Preferred Qualifications

Bilingual preferred and able to pass language certification, if bilingual.

1+ year of experience in a call center setting, specifically related to inbound/outbound calls.

Knowledge of Medicaid, specifically related to communicate source navigation.

Strong communication skills (oral and written).

Strong analytical and problem-solving skills.

Active listening proficiency.

Ability to be receptive to feedback and to embrace continuous improvement.

Positive attitude and strong interpersonal skills.

Ability to display empathy towards customers' needs and concerns

Desire to contribute to building a positive team spirit.

Education

High school diploma or Equivalent

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $34.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 07/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

Similar Jobs

Scheduling & Systems Specialist

Lewis-Clark State College • Lewiston, ID • 1d ago

Management & Administrative

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2585654 LC State invites applications for the position of Scheduling & Systems Specialist. Salary and rank...

1d ago

Go to Apply

Sales Manager PT

Michaels • Twin Falls, ID • 1d ago

Management & Administrative

Store - TWIN FALLS, ID The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service...

1d ago

Go to Apply

Customer Service Representative

CVS Health • Idaho, Idaho • 1d ago

Management & Administrative

1d ago

Go to Apply

Oracle NetSuite Solution Consultant, Intelligent Analytics & AI

Oracle • Boise, ID • 1d ago

Management & Administrative

Job Description Senior Solution Consultant, Intelligent Analytics & AI Who are we? At Oracle NetSuite, our vision is to transform how businesses operate so they can achieve their business goals faster, smarter, and w...

1d ago

Go to Apply

Garage Parts Clerk

Dot Foods • Burley, ID • 1d ago

Management & Administrative

Dot Foods Inc. - Burley, ID, United States Location: Burley, ID Department: Garage / Transportation Reports To: Garage Manager Wage Range: $15.84-$22.57 Responsible for managing and maintaining the stock of parts accurat...

1d ago

Go to Apply

Branch Operations Manager

Oxarc, LLC. • Boise, ID • 1d ago

Management & Administrative

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2586319 Branch Operations Manager OXARC has been providing welding and industrial supplies, as well as, medica...

1d ago

Go to Apply

Administrative Assistant II

College of Western Idaho • Nampa, ID • 1d ago

Management & Administrative

Administrative Assistant II Nampa - Staff Apply now ( https://secure.dc4.pageuppeople.com/apply/1005/gateway/default.aspx?c=apply&lJobID=496846&lJobSourceTypeID=796&sLanguage=en-us ) Job no: 496846 Opened: Ju...

1d ago

Go to Apply

Account Manager

Oxarc, LLC. • Boise, ID • 1d ago

Management & Administrative

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2586320 Job Summary: Market, sell, and service OXARC products. Direct activities to achieve goals established...

1d ago

Go to Apply

Sales Manager

Michaels • Twin Falls, ID • 1d ago

Management & Administrative

1d ago

Go to Apply

Customer Service Representative

U-Haul • Idaho, Idaho • 2d ago

Management & Administrative

Location: 1230-1250 E Overland Rd, Meridian, Idaho 83642 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Servic...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)