Administrative Assistant I, WBLC Nampa - Staff

Apply now (https://secure.dc4.pageuppeople.com/apply/1005/gateway/default.aspx?c=apply&lJobID=496453&lJobSourceTypeID=796&sLanguage=en-us) Job no: 496453

Opened: Aug 22 2025 MST

Anticipated Close Date: Aug 29 2025 MST

Reports To:

Executive Director, Work-Based Learning Center

Position Status:

Full-Time

Posted Pay Range:

$16.22 - $20.27

Are you passionate about helping students succeed and connecting organizations with the right resources? Do you thrive in a fast-paced environment where accuracy, communication, and organization matter? If so, this role may be the perfect fit for you!

As anAdministrative Assistant Iin the Work-Based Learning Center, you'll be the first point of contact for students and organizations. You'll manage the main phone line and email, provide timely and accurate information, and guide students through the registration and training process.

Why Join CWI?

At the College of Western Idaho (CWI), you will work in a dynamic and collaborative environment where problem-solving and innovation are valued, and your contributions directly enhance the institution's efficiency.

Key Responsibilities:

Ensure efficient and accurate communication for the Work-Based Learning Center

Manage the main phone line and email, serving as the first point of contact.

Provide timely, accurate, and professional information to students, staff, and partner organizations.

Maintain smooth communication flow across multiple channels.

Support students and organizations through the registration and training process

Assist with service requests, scheduling appointments, and resolving routine concerns.

Provide basic advising, collect and escalate issues as appropriate, and address scheduling or billing conflicts.

Deliver a positive, student-centered experience in every interaction.

Manage confidential records and administrative processes with integrity

Handle sensitive information, including student files, records, correspondence, and billing.

Ensure accuracy, confidentiality, and compliance in all recordkeeping and documentation.

Exercise sound judgment by resolving routine questions and seeking guidance on non-routine matters.

Minimum Qualifications:

High school diploma or equivalent diploma

One year of related experience or equivalent combination of education and experience in

customer service, administrative, or collegiate settings preferred

Experience using registration systems

Experience working with Workforce Development Trade programs

Must possess excellent customer-service skills in person and over the phone

Must have excellent working knowledge of Microsoft Office

Duties require professional verbal and written communication skills and the ability to @type

50 wpm

Ability to interpret documents and manuals, such as safety rules and manuals, operating

and maintenance instructions, and policy and procedure manuals

Ability to write original instructions, reports, and other routine business correspondence

Additional Instructions for Applicants:

*This position's schedule may vary based on the College's needs, including evening and weekend coverage. These adjustments may be ad hoc or permanent.

*Most positions at CWI are in-person and based on campus. All candidates must reside within, or be willing to relocate to, a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position.

Benefits:

For information on health insurance, including coverage details and plan summaries, visitwww.OGI.Idaho.gov

Retirement plans with employer contribution of over11%

Health Savings Accounts and Flexible Spending Accounts (https://ogi.idaho.gov/flexible-spending-accounts/)

Employer-paidlife insuranceandshort- and long-term disability insurance

Eleven paid holidays per year (faculty may vary)

Generous vacation and sick leave

Paid Parental Leave

Tuition discounton classes at CWI and other colleges

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.

College of Western Idaho

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