Market Operations Lead

VERVE, A CREDIT UNION • Onalaska, WI • 11h ago

JOB REQUIREMENTS: Description POSITION SUMMARY The Market Operations
Lead ensures operational excellence, compliance, and adherence to all
policies and procedures across the branches in an assigned market. This
role is responsible for monitoring daily operational practices,
supporting branch leaders in preparing for internal and regulatory
audits, and driving consistency in execution of operational standards.
Acting as a subject-matter expert in branch operations and compliance,
the Market Operations Lead works closely with Branch Managers, the AVP
of Member Experience + Growth, and internal audit teams to maintain
exceptional audit results, minimize operational risk, and ensure the
highest standards of member service through accurate and compliant
processes. POSITION RESPONSIBILITIES Operational Compliance & Risk
Management Conduct regular reviews of branch operational processes to
ensure compliance with credit union policies, procedures, and applicable
laws and regulations (e.g., NCUA, BSA/AML, OFAC, Reg CC, Reg E).
Identify operational gaps, risks, or policy deviations and partner with
branch leadership to implement corrective actions. Monitor
cash-handling, vault, ATM, and security controls to ensure accuracy and
adherence to policy. Audit Preparedness Coordinate and conduct pre-audit
readiness checks for branches in assigned market. Support branches in
compiling documentation, reports, and evidence needed for internal and
external audits. Partner with internal audit, compliance, and risk teams
to address findings and ensure timely resolution. Track audit results
and identify market-wide trends or areas for improvement. Training &
Coaching Provide on-the-job training and refresher courses for branch
staff on operational procedures, compliance standards, and policy
updates. Coach staff and leaders on audit best practices,
record-keeping, and risk mitigation. Assist in onboarding new branch
team members with operational and compliance training. Process
Improvement Recommend, collaborate on, and help implement consistent
operational process enhancements to improve efficiency, accuracy, and
compliance. Share best practices across the market to create consistency
in member service and operational execution. Collaborate with retail
leadership to evaluate new operational tools, systems, or procedures.
Cross-Functional Collaboration Work closely with AVPs, Branch Managers,
and support departments to align operational execution with enterprise
standards. Partner with other Market Operations Leads to ensure
consistency across all markets. Qualifications EDUCATION AND EXPERIENCE
Associate\'s degree in business, finance, or related field required;
Bachelor\'s degree preferred. Three years of... For full info follow
application link. All qualified applicants will receive consideration
for employment without regard to race, color, religion, gender, national
origin, age, sexual orientation, gender identity, disability or veteran
status *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/B78A3EF0EA51409D

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