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Implementation Project Specialist - Hotel Property Management System

Oracle • Lansing, MI • 1d ago

Job Description

Join the Oracle Hospitality Revolution!

Location: United States

Travel: Up to 25%

Note: Visa sponsorship is not available for this role at this time.

Are you ready to make an impact in the hospitality world? At Oracle Hospitality, we are reshaping the future of the hotel industry, and we want YOU to be a part of it! As a Hotel PMS Project Specialist, you will lead the charge in transforming hotel operations by deploying cutting-edge technology. Be the key driver of seamless installations that enhance guest experiences and streamline hotel management.

What You'll Do :

Be the Project Hero: Lead the installation process from start to finish, ensuring that hotel clients are set up with Oracle's industry-leading systems. Manage everything from project kick-off to go-live and beyond-your leadership ensures success every step of the way.

Client Relationships that Matter: Build strong, lasting connections with hotel clients and their teams. You'll be the go-to person they rely on for guidance, support, and expert advice, turning any challenge into an opportunity for success.

Drive Excellence in Execution: Oversee and lead the onsite installation team (installers, senior installers, and consultants), ensuring everything runs smoothly and on schedule. You'll control resources, travel, and expenses, ensuring flawless delivery.

Impactful OPERA Projects: Take charge of a range of exciting OPERA-related projects, including full installations, system upgrades, brand-to-brand conversions, and module integrations (Sales & Catering, OVOS). Your efforts will transform how hotels operate, improving efficiency and customer satisfaction.

Collaboration is Key: Work hand-in-hand with the sales and account management teams, driving the success of each project. Attend pre-sales and project kick-off calls, strategize on resources, and address any challenges to ensure the project is delivered on time and within budget.

The Details Matter: You'll oversee administrative tasks, ensuring schedules are met, invoicing is accurate, and reporting is on point. You'll keep a close eye on project completion, ensuring that customer satisfaction is always at the forefront.

What We're Looking For:

2+ years of experience in the hotel or hospitality industry, with a solid background in project management and IT implementation.

A deep understanding of Oracle Hospitality's OPERA system (or similar systems) and how it revolutionizes hotel operations.

Proven experience leading projects that span multiple departments, collaborating effectively to achieve seamless delivery and exceptional client results.

A natural leader with outstanding communication skills and the ability to motivate teams and clients alike.

A problem-solver at heart, with a passion for delivering results on time and ensuring clients' success.

Why Oracle?

At Oracle Hospitality, we don't just implement technology - we transform the guest experience. As part of our team, you'll be at the forefront of innovation in a rapidly evolving industry. This is your chance to work with some of the world's most exciting hospitality brands and make a real difference in their operations.

Ready to take your career to the next level? Join us and be part of something extraordinary! Apply now and help us reshape the future of hospitality.

Responsibilities

Manages Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk.2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Oracle

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