Eligibility Determinations Administrative Support Assistant
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Eligibility Determinations Administrative Support Assistant
Salary
$33,779.20 - $48,651.20 Annually
Location
Iowa City - 52240 - Johnson County, IA
Job Type
Full-time
Job Number
27-00211
Agency
400 Health & Human Services - Community Access Eligibility
Division
Health and Human Services - Community Access Eligibility
Opening Date
07/24/2026
Closing Date
8/3/2026 11:59 PM Central
LinkedIn Tag
LI-POST
Point of Contact
Melissa Nation -melissa.nation@hhs.iowa.gov
Description
Benefits
Questions
Job Description
The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Eligibility Determination is seeking an Administrative Support Assistant 1 to join our team!
Are you efficient, detail-oriented, and excited about helping people? The Iowa Department of Health & Human Services (HHS) is looking for anEligibility Determinations Administrative Support Assistant to provide essential clerical and customer service support in ourJohnson County office Monday - Friday from 8 am - 4:30 pm. This role is perfect for someone who keeps things running smoothly, enjoys working with others and making a difference in their community.This is an in-office position.
What You'll Do
Handle important documents: scanning, indexing, uploading, and distributing mail and correspondence.
Provide friendly, professional assistance to customers and staff-both in person and over the phone.
Enter and update information in a variety of computer systems.
Stay informed on policies and procedures through training and meetings.
Support team members as a backup when needed.
What We're Looking For
Strong organizational skills and attention to detail.
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Excellent communication and customer service skills.
Proficiency with Microsoft Word, Excel, Outlook, and navigating Windows.
Dependable attendance and commitment to confidentiality.
Occasional travel to assist other offices.
Why Join Us?
Meaningful Work: Help connect Iowans to vital health and human services.
Work-Life Balance: Enjoy a predictable Monday-Friday schedule.
Growth Opportunities: Access to training and development programs.
Comprehensive Benefits: Health insurance, retirement plans, paid time off, and more! See below for more information.
Ready to make an impact? Apply today and become part of a team that cares about Iowa's communities!
How to Apply
For help creating a profile or entering your information, please go to the onlineEmployment ApplicationGuide (https://www.governmentjobs.com/Home/ApplicationGuide) . Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please list any additional languages you speak in your application.
Benefits
Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:
Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.
For additional information on benefits click here.
Click hereto see how we compare with other employers or offers by using our Total Compensation Calculator.
Background Checks
Applicants will be required to complete a background check to be considered for this position.
The State of Iowa is an EEO/AA Employer
HHS values those with "lived experience" and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired - Relay Iowa 1-800-735-2942 TDD).
E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federalRight to Worklaws, which protect employees' rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov.
Minimum Qualification Requirements
No specific education or work experience required.
For more information click on this link to view the job description (https://das.iowa.gov/media/4904/download?inline=)
Additional Qualification Requirements
Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to @type at least 40 WPM net as demonstrated by the completion of a typing examination.
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the information provided on your application and resume must be truthful, honest, and accurate to the best of your knowledge?
Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
How many years of full-time work experience do you have communicating with internal and external clients and customers to meet their needs?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
04
How many years of full-time work experience do you have with in-person customer service in an office environment?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
05
How many years of full-time work experience do you have with determining/adjusting priorities on a weekly/daily/hourly basis?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
06
How many years of full-time work experience with handling confidential information or records?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
07
How many years of full-time work experience do you have utilizing computer systems, navigating multiple computer screens, uploading and retrieving documents and documenting information electronically?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
08
How many years of full-time work experience do you have utilizing email to conduct/complete company business?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
Required Question
Employer
State of Iowa
Agency
400 Health & Human Services - Community Access Eligibility
Address
Lucas State Office Building
321 E. 12th Street
Des Moines, Iowa, 50319
Website
https://hhs.iowa.gov/
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