CUSTOMER SERVICE CLERK

Navy Exchange Services (NEX) • Groton, CT • 1d ago

Title: CUSTOMER SERVICE CLERK Location: United States-Connecticut-Groton Job Number: 260002K6 Job Summary: Performs a variety of duties in connection with NEX internal and external customer services operations. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Duties and Responsibilities: Greets and provides specialized services to customers. Performs transactions quickly efficiently and professionally. Provides the following representative services - Provides layaway services. Explains layaway policies and requirements. - Provides refunds merchandise exchanges and price adjustments in accordance with NEX policy. - Takes and places customer special orders as required. Computes cost and takes required deposit. Places orders promptly and follows up regularly with applicable Buyer Vendor. Advises customer of delivery and updates status of order as necessary. - Monitors status of rain checks issued to customers. Tracks orders and delivery. Advises customers of receipt of merchandise and arranges for pickup delivery. Adjusts selling price and computes necessary accounting documentation. - Assists customers in opening NEXCARD accounts. Provides applications and basic program information. Assists customers with questions regarding their accounts such as available balances credit limits etc. Accepts NEXCARD payments. - Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation merchandise returns price matching check cashing rain checks etc. Is empowered and responsible for resolving customer problems and complaints consistently tactfully and intelligently ensuring customer satisfaction as the end result. Nonroutine issues are immediately referred to a higher level associate having authority to resolve the matter. - Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress codes uniform standards and assisting supporting sales team members to the maximum extent possible. - Communicates information to customers knowledgeably and legibly. Follows up on commitments and handles all details necessary to successfully complete the sales encounter. Thanks customers for their patronage. - Reviews stock assortments and communicates regularly with supervisor store manager etc. regarding additions deletions customer preferences needs and problems etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service job performance achievement of store department sales goals etc. - As required performs cash register transactions. Performs all @types of cash register transactions cash charge check layaway gift certificate etc. in an accurate and procedurally correct manner. - Shops the competition to become familiar with commercial sector retail store sales events policies best practices etc. - Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping engraving delivery gift certificates etc. - Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft. - Completes paperwork associated with merchandise inventory movement price adjustments customer returns cash register operation etc. accurately and completely. - Assists in training new associates in store programs and policies as assigned. - Performs other related duties as assigned Qualifications: GENERAL EXPERIENCE 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Similar Jobs

Information Desk Receptionist

Hartford HealthCare • Norwich, CT • 1d ago

Management & Administrative

Work whereevery momentmatters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Con...

1d ago

Go to Apply

Customer Service Representative

Kelly Services • Waterford, CT • 1d ago

Management & Administrative

Customer Service Representative Location: Waterford, CT Compensation: $20.00- $22.00 per hour Schedule: Monday-Friday | 8:30 AM-5:00 PM Work Environment: Fully On-Site About the Company Join a respected leader in the mar...

1d ago

Go to Apply

Operations Manager

CVS Health • New London, CT • 1d ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

1d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • New London, CT • 2d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2d ago

Go to Apply

Customer Service Representative

U-Haul • Groton, CT • 3d ago

Management & Administrative

Location: 187 Gold Star Hwy, Groton, Connecticut 06340 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service...

3d ago

Go to Apply

Security Officer Furniture Warehouse

Allied Universal • Taftville, CT • 3d ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

3d ago

Go to Apply

Administrative Coordinator - Security

Hartford HealthCare • Norwich, CT • 4d ago

Management & Administrative

4d ago

Go to Apply

National Account Onsite Service Account Manager

UnitedHealth Group • Groton, CT • 1w ago

Management & Administrative

Requisition number: 2367706 Job category: Sales Support This position is Onsite. Our office is located at Groton, CT. At UnitedHealthcare , we're simplifying the health care experience, creating healthier communities and...

1w ago

Go to Apply

Sr. Operations Manager Day

Lowe's • Plainfield, CT • 1w ago

Management & Administrative

Schedule: Day Shift: Monday - Thursday: 6:00am-4:30pm Your Impact The Senior Operations Manager (SOM) is primarily responsible for overseeing all of Operations, or the flow of product through the building. This includes...

1w ago

Go to Apply

Administrative Associate III

Hartford HealthCare • Norwich, CT • 1w ago

Management & Administrative

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of C...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)