Customer Accounts Manager

Aaron's Inc • Laurel, MS • 5d ago

The salary range for this role is $13.50 to $14.25 per hour. This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

Second up to the General Manager

Build authentic customer relationships to support customers in their ownership goals and drive sales

Manage the collections process by counseling customers to gain timely lease/merchandise renewals

Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

Contact customers who have not renewed merchandise agreements

Maintain customers contact over the phone and through home visits

Update customers information and maintain accuracy

Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

Clean and certify merchandise in the cleaning station for all merchandise personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any other reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Two years of college or two years of previous management experience preferred

High School diploma or equivalent preferred

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron's Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:

Paid time off, including vacation days, sick days, and holidays

Medical, dental and vision insurance

401(k) plan with contribution matching

*_ Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . _An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

**Benefits vary based on FT and PT employment status.

C0388 - Laurel

Laurel

Similar Jobs

Part Sales Manager - Full Time

AutoZone, Inc. • Laurel, MS • 1w ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1w ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Ellisville, MS • 1w ago

Management & Administrative

1w ago

Go to Apply

Customer Service Associate I

Family Dollar • Heidelberg, MS • 3w ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

3w ago

Go to Apply

Short Order Cook

Mr. Fish Restaurant, LLC • Laurel, MS • 4d ago

Retail & Hospitality

Looking for a Short Order Cook! JOB INFO: Work days: Tuesday through Saturday (close of Mondays and Sunday) Work hours: varies, roughly 24-34 hours a week, usually works between 10 AM throug 8 PM (with 30 minute lunch/br...

4d ago

Go to Apply

WMS2 Warehouse Cleaner

ABM Industries • Moselle, MS • 1w ago

Manufacturing & Warehouse

Overview We are looking for a reliable and experienced Warehouse Janitorial Cleaner to maintain cleanliness and sanitation standards in building/facilities. This role involves operating specialized equipment, handling cl...

1w ago

Go to Apply

Retail Print Manager

The ODP Group, LLC • Laurel, MS • 1w ago

Retail & Hospitality

Overview As a Retail Print Manager at Office Depot you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print services will help us c...

1w ago

Go to Apply

Retail Stocking Associate

Harbor Freight Tools • Laurel, MS • 2w ago

Retail & Hospitality

181139BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

2w ago

Go to Apply

Sr Engineering Specialist 69480 / Laurel

Owens Corning • Laurel, MS • 2w ago

IT & Engineering

Sr Engineering Specialist Location(s): Laurel, MS, US, 39441 Function: Manufacturing Audience: Experienced Professional Work Arrangement: On Site Requisition ID: 69480 Sr. Engineering Specialist - Mechanical The Mechanic...

2w ago

Go to Apply

Relationship Banker I - 2026-19361

Trustmark National Bank • Laurel, MS • 3w ago

Finance, Accounting & Banking

Relationship Banker I Location US-MS-Laurel Job ID 2026-19361 Category Retail Banking Type Regular Full-Time Job Grade 5 FLSA Status Non-Exempt Working Hours 40 hours | M-F; 8am-5pm Job Location: Company Sawmill Square -...

3w ago

Go to Apply

(USA) Realty Project Coach

Walmart • Laurel, MS • 3w ago

Position Summary... What you'll do... As a Realty Project Coach, you'll join our Realty Execution team for Walmart US. You will take ownership in delivering store and club remodels, new stores and clubs, and special proj...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)