Critical Operations Manager

Meta • Forest City, NC • 1d ago

Summary:

Meta is seeking a Critical Operations Manager to join our Data Center Operations team. Our data centers serve as the foundation upon which our software operates to meet the demands of our customers. The Critical Operations Manager (COM) is responsible for the safe and effective operations, maintenance, and modernization of a ~30-70 MW data center. This person must be familiar with equipment utilized in critical environments, maintain a focus on continuous improvement as well as operational rigor, and experience managing a team.

Required Skills:

Critical Operations Manager Responsibilities:

Develop and execute tactical and strategic plans to safely and effectively operate, maintain, and modernize physical infrastructure

Manage a team of Lead Building Engineers, Critical Facility Engineers, and Facility Project Manager through effective leadership, coaching, and performance management

Review and approve procedures based on internal standards and industry best practices

Investigate incidents, conduct root cause analysis, and implement corrective actions to improve operations

Collaborate with peer Critical Operations Managers to ensure consistency in strategy, approach, and delivery of critical operations

Maintain partnerships with technical and support teams to achieve maximum uptime and ensure seamless operations

Support the environmental, health and safety (EHS) program and ensure adherence to Meta Safety Policies and Procedures

Routinely inspect buildings, grounds, and critical equipment to identify potential issues and implement corrective actions

Ensure compliance with work management processes, including CMMS and EAM, and industry standards

Develop and maintain a comprehensive incident response program, including emergency operating procedures and business continuity plans

Support construction project execution (new & retrofit) in the data center, ensuring adherence to construction processes while supporting the critical operations environment

Occasional travel as required (

Minimum Qualifications:

8+ years of experience in critical facilities operations

3+ years of experience in team management

Proficient with maintenance management programs

Regularly walk on flat and uneven terrain

Work at varying heights and from ladders

Lift and/or move 45 pounds or more regularly

Use hands and fingers for various tasks, including reaching/pushing/pulling with hands/arms/shoulders, stooping, kneeling, crouching, and crawling

Preferred Qualifications:

Equipment field service engineering experience

Trade Certification or state license in Mechanical (HVAC)

Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

Demonstrated ongoing AI skill development (e.g., prompt/@context engineering, agent orchestration) and staying current with emerging AI technologies

7+ years of experience in a data center or other critical environment

Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

Public Compensation:

$143,000/year to $198,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereo@types, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.

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