We're Watts. Together, we're reimagining the future of water.
We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
What we do:
For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.?
This highly motivated, data-driven individual, as part of Customer Service department, will be the liaison between the company, our Agents and Customers. Watts Customer Service Representatives are responsible for administering sales orders, return goods, credits, and invoicing.
Primary Job Duties and Responsibilities
Capable of working in a high-volume department with the ability to enter and/or process multiple sales orders, RGA's, credits, etc., while ensuring that the most expedient order handling and accurate processing methods/procedures are utilized. It is the responsibility of every CSR to ensure that the Customer service department's "call ownership" policy is strictly adhered to once a call is answered.
First point of customer contact for inquires relating to pricing,product information, deliveries, product availability and shipping information. Work with Watt's Agents and/or customers to resolve complaints regarding product shortages; provide timely, professional alternative solutions when product shortages do occur. Process requests for returns and credits; trace shipments as required and provide POD's (Proof of Deliveries) on an as needed basis.
Investigates, verifies, and releases various order holds that may be related to credit problems, pricing discrepancies, shipping issues, part identification problems, part cross referencing issues, shortages, back orders, and all large quantity orders requiring Logistics' and manufacturing's participation.
Act as a liaison between customers' and Watt's manufacturing/shipping departments to ensure pending orders ship out on time. As part of this process, manually allocate inventory on orders to ensure timely deliveries and frequently monitor item(s) availability. Aid when necessary, to help resolve overdue order situations.
Build and maintain sound professional business relationships with both internal and external customers.
When required, work with the Technical Support department to resolve customer reported issues/problems.
Maybe called upon to manage specific customer accounts as identified in the Company's database and/or new accounts as assigned.
All other duties as assigned.
Required Qualifications
High School Diploma or equivalent required
Able to create and understand excel spreadsheets.
Able to work on your own with little supervision
Excellent phone etiquette, multi-tasking capabilities and experience working in a fast-paced environment.
Good written and verbal communication skills
Able to work in a team environment
Preferred Qualifications
3-5 years minimum experience in a high call volume customer service department
Computer literate and solid exposure to ERP systems
General Applicable Company Competencies
Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.
Punctuality and dependability.
Ability to be flexible and adapt to changing work priorities and stressful conditions.
Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
Maintain productive and collaborative relationships with other Watts employees.
Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
Working Conditions:
While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Spindale location (Monday - Friday). Your scheduled work hours will be communicated to you by your manager.
Physical Requirements:
Ability to remain seated at a desk or workstation for extended periods.
Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
Ability to read documents, use a computer, and perform data entry tasks.
Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
Ability to operate standard office equipment such as computers, printers, phones, and copiers.
Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.
On-site
Watts in it for You :
Competitive compensation based on your skills, qualifications and experience
Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
Remote first team environment
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs
Learn more about our benefit offerings here: https://tapintowattsbenefits.com/
How we work:
At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.
And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.
Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodation for qualified individuals with disabilities. Any applicant or employee who needs reasonable accommodation should contact Human Resources.
Watts in it for you :
Please note that the following benefits apply only to permanent roles and do not apply to internship roles.
Competitive compensation based on your skills, qualifications and experience
Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs
Learn more about our benefit offerings here: https://tapintowattsbenefits.com/
How we work:
At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.
And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.
Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.
