Housekeeping Supervisor

Hotel West & Main • Conshohocken, PA • 3h ago

Description

The Housekeeping Supervisor is a key member of the team, responsible for working alongside of the Executive Housekeeper and Assistant Executive Housekeeper on all Housekeeping and Laundry Operations and for assuming leadership of the department on days that the Executive Housekeeper has off.

Responsibilities

Assist the Executive Housekeeper with managing daily housekeeping and laundry operations, overseeing all housekeeping staff and preparing assignment sheets to ensure the cleanliness, service and product quality standards of guestrooms, public spaces, restrooms, offices and conference area.

Provide strong leadership and be readily accessible to staff. Support a highly motivated and trained staff that continually strives for excellence in service and cleanliness. Participate in monthly staff meetings with entire housekeeping staff to communicate, update and listen to staff concerns or input.

Respond to and follow through on guest requests, concerns and problems. Ensure that excellent guest service is consistently delivered by the Housekeeping team.

Maintain or exceed standards of cleanliness and a consistently positive guest in line with Concord Hospitality and company standards.

Check unoccupied rooms to ensure that they are guest ready. Report all discrepancies to Executive Housekeeper.

Record lost and found articles and secure them in the proper area.

Conduct public area inspections as well as room inspections to evaluate the physical condition of the hotel and recommend any repairs, painting and furnishing upgrades necessary.

Assist the Executive Housekeeper in establishing and maintaining a regularly scheduled cleaning program that includes floor care, deep cleaning, replacement of shower curtains, etc.

Conduct training and coaching sessions on departmental policies and chemical and equipment usage.

Monitor the administrative functions of the office to ensure accurate record keeping throughout the department. Maintaining inventories of amenities, chemicals and other supplies to ensure items are in stock and reordered in a timely manner.

Supervise and conduct daily detailed inspection of guest rooms, public areas and back of the house. Ensure compliance with hotel's standard of excellence, health, sanitation standards and regulations, to achieve a high level of cleanliness and guest satisfaction.

Refer and follow up on maintenance issues with Maintenance Engineer to protect hotel assets, ensuring a safe, accident-free environment for guests and employees.

Recommend to the Executive Housekeeper operational efficiencies and innovations to improve service and quality assurance.

Perform other functions as required and directed.

Qualifications

Minimum education of a High School Diploma or equivalent.

Minimum of one year housekeeping supervisor experience with at least three years housekeeping experience.

Ability and willingness to work on holidays and weekends.

Knowledgeable of Housekeeping Operations, and ability to work under stress and deadlines. A starter and not a follower, a perfectionist with respect for others.

Must be able to communicate instructions effectively to staff and creates a safe and comfortable environment. Must balance constructive criticism with positive feedback.

Must be able to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions and decimals.

Ability to push, pull, carry and lift 50 pounds on a regular basis throughout the shift. Moving furniture, frequent walking, standing, bending and stair climbing are also regular requirements of the job

Benefits (Full Time Associates only):

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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