Customer Service Representative

Robert Half • Hayward, CA • 6h ago

Description

About the Company

The organization is a boutique importing company that has served customers for over 15 years. The company imports specialized consumable products for customers in the science, technology, electronics, pharmaceutical, and biotech sectors. With a small, collaborative team, the organization manages the import process from overseas suppliers through final delivery to customers across the U.S.

Position Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative to support order processing, customer communication, and daily operational coordination. This role is ideal for someone who enjoys a fast-paced environment, learns new processes quickly, and is comfortable working across customers, vendors, and warehouse operations

This is a part-time remote contract opportunity with the potential for extension and possible longer-term opportunities based on business needs and performance.

Key Responsibilities

Process and enter customer orders received via email.

Serve as the primary point of contact for customer inquiries related to orders, shipments, and backorders.

Coordinate with warehouse staff to support timely and accurate order fulfillment.

Monitor open orders, backorders, and shipment updates. .

Assist with logistics coordination and trucking arrangements as needed.

Maintain accurate order records, tracking logs, and reporting.

Communicate professionally with customers, vendors, and internal team members.

Support day-to-day customer service and order operations in a collaborative small-team environment.

Required Qualifications

Previous experience in customer service, customer support, order entry, or order processing.

Strong written and verbal communication skills.

Strong attention to detail and organizational skills.

Ability to learn new systems and processes quickly.

Proficiency with Microsoft Outlook, Excel, and Word.

Experience using Google Sheets.

Ability to work independently in a remote environment.

Preferred Qualifications

Experience in logistics, shipping, supply chain, import/export, or distribution.

Experience supporting warehouse-related order fulfillment processes.

They use QuickBooks. Relevant Experience is a plus but not required

Requirements

Required Qualifications

Previous experience in customer service, customer support, order entry, or order processing.

Strong written and verbal communication skills.

Strong attention to detail and organizational skills.

Ability to learn new systems and processes quickly.

Proficiency with Microsoft Outlook, Excel, and Word.

Experience using Google Sheets.

Ability to work independently in a remote environment.

Preferred Qualifications

Experience in logistics, shipping, supply chain, import/export, or distribution.

Experience supporting warehouse-related order fulfillment processes.

They use QuickBooks. Relevant Experience is a plus but not required

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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