Administrative Practice Manager

Behavioral Health Network • Springfield, MA • 2h ago

Administrative Practice Manager Job Category: Behavioral Health
Supervisor: Robin Pineda Requisition Number: PRACT003421 Full-Time
Hybrid Salary Range: \$75,000 USD to \$120,000 USD Salary: \$97,500 USD
per year Springfield, MA 01104, USA Travel Required: Yes Behavioral
Health Network (BHN) is the largest provider of behavioral health
services in Western Massachusetts and a Certified Great Place to Work.
Recognized by The Boston Globe as the 10th Best Employer in
Massachusetts, BHN is committed to providing high-quality,
community-based behavioral health services. GENERAL SUMMARY The Practice
Manager is responsible for the day-to-day operational effectiveness,
administrative oversight, and client experience across BHN\'s CBHC and
BHUC outpatient services. Working collaboratively with CBHC and BHUC
leadership, the Practice Manager oversees operational performance,
access, efficiency, and compliance with regulatory and contractual
requirements across multiple sites. The Practice Manager ensures
organizational initiatives are implemented with fidelity, identifies
operational gaps, and leads workflow redesign, training, and change
initiatives as needed. This position provides strength-based,
systems-focused leadership that promotes consistency, accountability,
and alignment with organizational goals and best practices. Provides
administrative oversight and operational support to clinical managers
and site-based leadership to ensure effective day-to-day operations
across CBHC and BHUC locations. What you will bring: Master\'s Degree in
Business, Human Services, Social Work, required; or Bachelor\'s Degree
and 7 years\' experience in Mental Health & Substance Use Disorders.
Ability to effectively oversee & prioritize workloads, maintain
follow-through, and consistently meet deadlines with minimal oversight.
Minimum three years\' supervisory and/or management experience required.
Must have broad knowledge of mental illness and treatment techniques,
including adults with severe and persistent mental health needs or
children with serious emotional disturbance. Must have familiarity with
collecting and organizing data from various sources, internet, word
processing and email systems. Excellent verbal and written communication
skills. Demonstrates willingness and ability to treat challenging and
diverse populations. Demonstrates cultural competence in dealing with
individuals with a variety of different cultural backgrounds.
Demonstrates working knowledge of community resources, and how to help
individuals access them. We Hire for HEART! Since 1938, BHN has
delivered high-quality, culturally responsive behavioral health care
across Western Massachusetts. Our core values ? Humanity, Empowerment,
Accountability, Respect, and Teamwork - guide how we lead, how we serve,
and how we support one another. PAY RANGE: \$75,000 - \$97,500 per year
BHN is committed to social justice and diversity and strongly encourages
diverse candidates to apply. All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, disability,
or veteran status. Travel Required - Yes. Springfield & Holyoke
locations. Qualifications Education Bachelors or better. Preferred
Masters or better in Social Work.

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