Administrative Support Staff (Floater)

Behavioral Health Network • Springfield, MA • 2h ago

Admin Support Staff (Floater) Job Category: Administration Requisition
Number: ADMIN003192 Full-Time Rate: \$22 USD per hour Springfield, MA
01104, USA Behavioral Health Network (BHN) is the largest provider of
behavioral health services in Western Massachusetts and was recently
recognized by The Boston Globe as a Top 10 Employer in Massachusetts. We
are also proud to be a Certified Great Place to Work. If you are highly
organized, detail-oriented, and passionate about helping others, we
invite you to join our team as an Administrative Support Staff member
that will float between Agawam, Westfield, Mt.Tom, City Clinic and Ware
locations. In this role, you\'ll provide vital administrative support
that ensures the efficient operation of our behavioral health programs
while assisting individuals in accessing critical services. What You\'ll
Do: As an Administrative Support Staff member, you will assist with
day-to-day clinical and administrative operations, playing a key role in
supporting individuals receiving services, staff, and community
partners. Key Responsibilities: Provide excellent customer service,
greeting and assisting individuals served in a professional and
welcoming manner. Manage front desk operations, including phone calls,
scheduling, and checking insurance coverage for individuals receiving
services. Organize and maintain files, ensuring accuracy and compliance
with confidentiality regulations. Coordinate provider schedules,
managing appointments, cancellations, and reminders. Process intake
paperwork for new individuals served and verify insurance eligibility.
Maintain a clean and organized work environment, including office and
waiting room spaces. Support team operations by managing mail,
distributing documents, and responding to administrative inquiries. What
We Offer: Professional Growth: Opportunities for training and career
advancement within BHN\'s growing network. Supportive Team Environment:
Work alongside dedicated behavioral health professionals in a
collaborative setting. Award-Winning Workplace: BHN is ranked as the
10th Best Employer in Massachusetts by The Boston Globe. Diverse
Workplace: Bilingual candidates and individuals from diverse backgrounds
are strongly encouraged to apply. What You\'ll Bring: High School
Diploma or GED (required). 6+ months of office experience (preferred).
Strong communication and organizational skills to manage administrative
tasks efficiently. Basic computer proficiency, including familiarity
with email, word processing, and office systems. Experience handling
confidential information and working in a customer-facing environment
(preferred). Ability to work in a fast-paced setting and multitask
effectively. We Hire for HEART! Since 1938, BHN has delivered
high-quality, culturally responsive behavioral health care across
Western Massachusetts. Our core values include Humanity, Empowerment,
Accountability, Respect, and Teamwork. Schedule: Full-Time: 40 hours a
week Sunday 8:30am-5pm, Monday-Thursday 11:30am-8pm Pay: \$22/hr. plus
\$2/hr. shift differential after 5pm and weekends plus .50 bilingual
differential Qualifications Education Required High School Diploma/GED
or better.

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