Customer Service Representative

Robert Half • Los Angeles, CA • 2h ago

Description

A Contact Center Representative is needed for an entertainment union located Miracle Mile. As the Contact Center Representative, you will provide a world-class member experience via interaction on phone, email, web chat and/or any other channel as deemed necessary. This position acts as the most common touch point for the company and is expected to have broad knowledge of the processes, policies and operations of the entire organization. Breadth of knowledge required, includes, but is not limited to: Cashiering, Contracts, Membership, and Residuals Processing and Claims, and Web Support. Additionally, first level contract assessment and support; advocate for members working under a company collective bargaining agreement by answering questions for members, producers, studio executives, labor attorneys, casting agents and other industry professionals. The entertainment union offers free parking, and a 35-hour work week.

Responsibilities:

Answers inquiries via phone, email and web chat to problem-solve, and troubleshoot in the following areas:

Cashiering functions: dues bill explanation, calculation, and disputes, and payment options.

Contracts functions: Membership functions: eligibility status and process, joining fee calculation, updating performer contact information, membership status options.

Residuals Processing and Claims functions: Residuals payment status, stop payment / reissue, money in trust, Residuals address updates, direct deposit, claim filing and status update.

Web Support functions: website and mobile app navigation, registration, and password resets. Signatory support for preliminary information sheets.

Other Support functions: seasonal support during SAG Awards regarding eligibility, voting, and screeners. SAG-AFTRA Foundation, Conservatory, Film Society, and Local event RSVP, cancellations, and support.

Perform other duties as assigned or as the situation dictates.

Requirements - High school diploma required; a bachelor's degree is an advantage.

At least 2 years of customer service experience required; 3+ years is preferred.

Experience in call center support, including handling inbound and outbound calls.

Background in order entry and general customer account support.

Strong verbal and written communication skills, along with solid teamwork and adaptability.

Basic to advanced proficiency in Microsoft Word and Excel.

Ability to pass skills assessments in math, spelling, grammar, filing, typing, and customer service modules.

Entertainment industry experience is a plus. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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