Summary The Program Analyst is located in the Surgical Service line of the Phoenix VA Health Care System (PVAHCS). In this position, you will analyze operational data and develop specialized information products, such as healthcare information solutions, decision support matrices, and business case analyses, to measure performance and guide surgical care operations and sub-specialties. Responsibilities Reviews Clinic Utilization Statistical Summary data and provides guidance on methodologies for improving statistics. Reviews national reports and identifies actions necessary to improve quality of facility scores. Identifies data requirements for effective program evaluations; monitors program trends through analyses of statistical data; designs statistically valid data analyses techniques to evaluate programs. Conducts comparative studies of internal and external organizations in relation to PVAHCS (such as other VISN 22 facilities, other level 1A facilities, accrediting bodies, VHA oversight regulators, and local market healthcare organizations) and programs to ascertain relative levels of efficiency through performance metrics, quality of customer service being provided, and more efficient and cost-effective ways of conducting operations. Drafts, reviews, edits, and/or provides input to written materials, including program guidance, policies, procedures, informational/decision memoranda, premeeting background briefings, talking points for senior-level managers' meetings (from informal to national), speeches, testimony, and decision proposals/justifications. Designs, develops, and disseminates training materials, local standard operating procedure (SOP) manuals, develops and utilizes monitoring tools, and provides for the implementation of surgery initiatives through education, training, and independent analysis of data. Research problems that impact the quality and efficiency of surgery operations. Identifies and implements remedial actions to be taken. Ensures program requirements are met, and planned actions have been initiated and evaluated for effectiveness. Recommend and implement amendments to surgical services operations where necessary. The applications control critical applications, which are used primarily by all care lines/services, i.e., book ability reports, Office of Productivity and Efficiency (OPES) reports, VSSC encounters, appointments, and consult cubes, eligibility and enrollment reports, development and dissemination of Pyramid and Power-Bi reports, and a multitude of other software modules. Perform work involving the collection, compilation, and/or tracking of data and statistical information, as well as preparing and developing reports; this includes participation in developing "lean" processes within Surgical Service. Establish protocols for incoming data, creates internal databases, organizes written and computerized data, and retrieves data. Coordinate and monitor Ongoing Professional Practice Evaluations (OPPE) and Focused Professional Practice Evaluations (FPPE) for credentialed providers within Surgical Service. Assists leadership with daily administrative operations. Serves as backup timekeeper and is responsible for maintaining employee schedules in VATAS and timecard posting for designated T&Ls. Works with Payroll to ensure compliance with all timekeeping requirements; communicating errors and exceptions each pay period. Alerts supervisor of significant issues/problems such as overspending in accounts. Assists with maintaining fund control points (FCPs) including ordering, monitoring, receiving, and delivering supplies ordered to departmental staff. Ensures Purchase Card changes are reconciled timely as required by appliable policies and directives and notifies Fiscal via supervisor of any erroneous billing. Coordinates requests for equipment and supplies. Coordinates meetings, arranges for space, completes minutes, agendas, and other administrative record keeping details. Serves as Automated Data Processing Application Coordinator (ADPAC) for surgical department, responsible for submitting AIS requests, assisting with OIT requests, and troubleshooting Vista/CPRS access issues, and acts as PIV sponsor for surgical staff. Coordinates personnel management for the department, performing or overseeing the full range of human resources requirements. Performs other related duties as assigned. Work Schedule: 40 hours a week, Monday - Friday 7:00 am - 3:30pm Telework: Not Applicable Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD149790 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/27/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Gathering, compiling, and analyzing qualitative and quantitative operational or healthcare data to prepare routine statistical reports and track performance metrics. Utilizing data management software, databases, or analytical dashboards to monitor workload trends and identify operational issues. Assisting in conducting administrative studies, workflow evaluations, or reviews of organizational procedures to recommend operational or process improvements. Drafting administrative documents, standard operating procedures (SOPs), meeting minutes, briefing materials, or policy memos for program leadership. Providing administrative program support, such as tracking master schedules, assisting with purchase card transactions/fund monitoring, or troubleshooting basic software/system access issues. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education in a related field leading to such a degree. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first year or 18 semester hours may be used to qualify applicants for the GS-9 level. Preferred Experience: For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
