CSR

Gerber Collision & Glass • Menifee, CA • 18h ago

Company: Gerber Collision & Glass

Great Teams Don't Happen by Accident

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass , our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that's built for your success? Apply today.

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)

Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication @type.

Confirms car rental information and updates CCC One with rental car usage information.

Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required ?

High School Diploma or GED (General Education Diploma)

Minimum: 1 year experience in a similar role such as administration assistant.

Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

Strong attention to detail with a high degree of accuracy.

Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver's license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

6 paid holidays annually

Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription Safety Glasses annually

Annual Voluntary Uniform Stipend

Voluntary Daily Pay option available

About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

HOURLY

$17.50 - $24.50 / Hour

Compensation is commensurate with skill, education and experience.

Similar Jobs

26/27 LVN in School

Amergis • Hemet, CA • 6h ago

The School Nurse assumes responsibility and accountability for the application of the nursing process and the delivery of student/client care and/or contracted services in a school setting. The School Nurse may also be i...

6h ago

Go to Apply

26/27 Certified School Nurse

Amergis • Lake Elsinore, CA • 6h ago

Hospital & Medical

The Certified School Nurse (CSN) identifies and treats health conditions among students in the school setting. The CSN provides instruction for the student's general wellbeing and disease prevention. The Certified School...

6h ago

Go to Apply

26-27 - Certified Wellness Coach 1

Amergis • Riverside, CA • 6h ago

The Certified Wellness Coach I (CWC) is a state-certified role created by California's Department of Health Access and Information as part of the Children and Youth Behavioral Health Initiative. The Certified Wellness Co...

6h ago

Go to Apply

26-27 - Certified Wellness Coach

Amergis • Riverside, CA • 6h ago

6h ago

Go to Apply

Operations Manager

Amazon • Riverside, CA • 16h ago

Management & Administrative

Description External job description Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team...

16h ago

Go to Apply

Operations Manager

Amazon • Beaumont, CA • 16h ago

Management & Administrative

Description Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operati...

16h ago

Go to Apply

(USA) Asset Protection Associate - All DC/FC

Walmart • Riverside, CA • 1d ago

Position Summary... Are you currently a Walmart associate? Please login to your Workday account and use the Find Jobs report to apply for this job. Find Jobs ( http://wd5.myworkday.com/walmart/d/task/1422$8072.htmld ) Sc...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Menifee, CA • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Salesperson

Hendrick Automotive Company • Murrieta, CA • 1d ago

Sales & Marketing

Volkswagen of Murrieta Location: 41300 Date St, Murrieta, California 92562 Summary: Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction. Supervisory Responsibilities: This job h...

1d ago

Go to Apply

Restaurant Zone Manager

Raising Cane's • Beaumont, CA • 1d ago

Retail & Hospitality

Company Description Initial hiring pay range (based on location, experience, etc.): $22 / hour At Raising Cane's Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE®...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)