Bell Person

Treasure Island Resort & Casino • Welch, MN • 2d ago

Description

Pay Rate: $15.00 an hour

SUMMARY: To transport and store luggage for hotel guests. Responsible for a high level of guest service as described in your departments guest service standards. May be 16 years of age or older.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greet and assist guests transporting and/or securing their luggage appropriately, as well as other special requests and deliveries

Monitor front entrance of property for guest's arrival, open car doors, escort guests and show to hotel rooms

Provide information about the property and its amenities Perform errands such as delivering supplies and newspapers, filling ice buckets, etc.

Perform room checks at noon

Ensures an organized, safe and clean front entrance and lobby area

Exchange keys

May assist in other departments

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Preferred:

Previous guest service experience

Skills

Required:

Highly organized and ability to adapt quickly to changing priorities

Excellent verbal and interpersonal communication skills

Excellent problem solving skills

Basic math and computer skills

Abilities

Required:

Ability to read, analyze and interpret general documents

Ability to work fast and efficiently

Ability to follow established dress code policies and practice good personal hygiene

Ability to interact with guests, coworkers and management in a professional and courteous manner

Ability to enthusiastically and professionally up-sell property amenities

REQUIRED TRAINING

Treasure Island guest service training

Bloodborne Pathogens training

Any position-related training as determined by department manager

PHYSICAL DEMANDS

Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours

Must have a good sense of balance, and be able to bend and kneel and stoop

Must be able to reach and twist routinely

Must be able to push, pull and grasp objects routinely

Must have the ability to independently lift 25+ pounds routinely

Must be able to perform repetitive hand and wrist motions

Must have good eye hand coordination

WORKING ENVIRONMENT

Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke

Must be willing to work a flexible schedule including all shifts, weekends and holidays

Occasionally overtime may be required

Occasionally must deal with angry or hostile individuals

High volume direct public contact

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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