Customer Service Supervisor

Wawa, Inc. • Staunton, VA • 2d ago

As a Customer Service Supervisor (CSS) , you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.

What You'll Do:

Deliver outstanding customer service and resolve inquiries promptly.

Support and collaborate with leadership team to achieve store goals in sales, expenses,Associate retention and training.

Lead, motivate, and train Associates to drive sales and performance during shift.

Ensure consistent execution of customer service programs, policies, and store technology components.

Manage cash processes, inventory, vendor check-ins, and store safety.

Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Benefits:

We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally.? At Wawa, extensive benefits are available to Wawa Associates.? These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.?

Eligibility for Wawa Benefits is defined under the terms of the plan(s)

Qualifications:

High School Diploma or GED equivalent

Must be 18+ years old with reliable transportation

Flexible availability to work various shifts, including weekends, and holidays, to meet business needs

Supervisory experience, ideally in retail or food service environments,is a plus

Strong customer service, relationship-building, and communication skills

Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.

The hourly range for this position is $21.00 - $28.30 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com .

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Similar Jobs

Administrative Assistant

Insight Global • Fairfield, VA • 1d ago

Management & Administrative

Job Description This position will be supporting the Department of Public Works. They will be responsible for assisting with all aspects of their invoicing, purchase order, and related admini strative t asks as needed. T...

1d ago

Go to Apply

(USA) Area Manager - Service Shop (Transportation)

Walmart • Mount Crawford, VA • 1d ago

Management & Administrative

Position Summary... What you'll do... Are you ready to use your innovative mindset to help create a world-class experience for customers at the World's Largest Retailer? We are seeking an Area Manager - Transportation Se...

1d ago

Go to Apply

Account Manager

Noble Supply & Logistics • Harrisonburg, VA • 2d ago

Management & Administrative

POSITION SUMMARY The Account Manager is responsible for monitoring various procurement channels and working with customers to achieve set revenue and margin targets. This position is responsible for interacting with cust...

2d ago

Go to Apply

Continuous Improvement Manager

Graphic Packaging International, LLC • Staunton, VA • 3d ago

Management & Administrative

Continuous Improvement Manager Staunton, VA At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weeken...

3d ago

Go to Apply

Member Service Representative - Contact Center

United States Senate Federal Credit Union • Staunton, VA • 5d ago

Management & Administrative

Job Descriptions: Mission: In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every fina...

5d ago

Go to Apply

Water Service Technician

City of Harrisonburg • Harrisonburg, VA • 1w ago

Management & Administrative

? Water Service Technician Salary $40,643.20 - $43,680.00 Annually Location Harrisonburg, VA Job Type Full-Time Job Number 5616 - (July 2026) Department Public Utilities Opening Date 07/17/2026 Closing Date Continuous FL...

1w ago

Go to Apply

Customer Service Specialist

Sherwin-Williams • Harrisonburg, VA • 1w ago

Management & Administrative

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

1w ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Harrisonburg, VA • 1w ago

Management & Administrative

Job Description The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team...

1w ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Harrisonburg, VA • 1w ago

Management & Administrative

1w ago

Go to Apply

Operations Manager

Novolex • Grottoes, VA • 1w ago

Management & Administrative

Company Overview Why Choose Us? Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, gro...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)