Information Technology Generalist 1

Commonwealth of Pennsylvania • Bethlehem, PA • 9h ago

THE POSITION

The Information Technology Generalist 1 with the Conservation and Environment Delivery Center (CEDC) plays an important role in supporting users across multiple agencies. This position helps keep devices, software, and systems running smoothly through dependable, hands-on technical support. It offers opportunities to solve problems, learn new tools, and work with a wide range of technologies. Join our team to make a direct impact on daily operations!

DESCRIPTION OF WORK

This position provides Tier 2 support for hardware, software, and technical issues across multiple agencies within the Conservation and Environment Delivery Center (CEDC). It ensures that devices, applications, and configurations are working properly for thousands of users. As an Information Technology Generalist 1, you will perform the following duties:

Technical Support: Troubleshoot software, hardware, printers, and other workstation issues

Remote Tools: Use remote management utilities to diagnose and resolve technical problems

Account Management: Manage user accounts, groups, mailboxes, and security permissions

Incident Handling: Create and resolve Service Now incidents through multiple request channels

Training Assistance: Support user training needs and help develop instructional materials

Hardware Testing: Participate in testing and installing new or updated hardware and software

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment

Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

Telework: You may have the opportunity to work from home (telework) part-time, after 3 months of employment. You will be required to report in-office 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Bethlehem. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

Salary: In some cases, the starting salary may be non-negotiable.

You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Please note: Travel to offices within the 5 agencies that encompass CEDC (Environmental Protection (DEP), Agriculture (AG), Conservation and Natural Resources (DCNR), Environmental Hearing Board (EHB) and Milk Marketing Board (MMB) is required. Some troubleshooting will need to be done in a remote office with the device.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

One year as an Information Technology Trainee or Information Technology Technician; or

Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or

One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or

An equivalent combination of experience and training.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.

You must be able to perform essential job functions.

Legal Requirements:

You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment oppo

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