Summary This position is located in Police Service. The primary purpose of the position is to lead a team of Security Assistants responsible for monitoring physical security equipment and systems. Responsibilities Duties include, but are not limited to: Instructs staff on specific tasks and provides guidance and technical direction; maintains current knowledge of procedures, policies, and directives Assists supervisor in planning work schedules, distributing assignments, and balancing workloads Works closely with and coaches subordinate staff with varying levels of training/expertise in identifying parameters of viable solutions Identifies problem areas and takes steps to resolve situations. Monitors working conditions for safety and security. Reports to supervisor on employee performance, progress, and training needs, and disciplinary problems to correct inappropriate conduct or performance Identifies and provides for training needs of subordinate staff and informs them of available services and activities Resolves simple, informal employee complaints and notifies higher-level supervisors of more complex issues that require high level of involvement Distributes and balances workload among employees in staff workflow; ensures timely accomplishment of assigned workload; ensures each employee has appropriate workload; keeps in touch with the status and progress of work, and makes day-to-day adjustments in accordance with established priorities; and obtains assistance from the supervisor on problems that may arise Recommends and initiates special studies, pilot programs, or other actions; and follows up to ensure OSP maintains progressive employee and programs Maintains current knowledge and answers questions of other employees on procedures, policies, directives, etc., and obtains needed information or decisions from supervisor on problems that come up; checks on work in progress or spot check work not requiring review, and reviews completed work to ensure that supervisor's instructions on work sequence, procedures, methods, and deadlines have been met Serves as technical expert and team lead for alarm and access monitoring operations. Provides guidance and direction to staff performing tasks such as tracing access patterns, programming systems, assigning or removing user permissions, updating databases, and remotely securing doors during routine and emergency operations Monitors and ensures proper response to alarm systems for fire, intrusion, duress/panic, medical emergencies, psychiatric emergencies, and other critical alerts. Oversees team compliance with emergency digital paging protocols and weather alert notifications Leads team efforts in implementing policies, procedures, and methods for identifying and protecting information, personnel, property, facilities, and operations Guides staff in conducting administrative investigations of lost keys, passes, and PIV cards to assess compromised access and terminate permissions promptly Serves as technical lead for emergency communications and dispatch operations. Provides guidance and direction to staff responsible for monitoring and receiving routine and emergency calls requiring police, fire, medical, or other emergency services Ensures team compliance with protocols for compiling information related to police and emergency incidents, responding to intrusion, duress, and hold-up alarms, and directing or modifying responses based on incident @type Provides technical expertise in operating communications and security equipment, including computers, multi-frequency radios, multi-line telephone systems, and related peripherals Serves as technical lead for dispatch center operations, providing guidance and coordination to staff performing system checks on communications and security equipment Oversees equipment inventories, ensures accurate documentation of records and logs, and verifies completion of monthly alarm checks and reports Provides technical direction for entering, updating, and retrieving information from multiple computer systems and sensitive law enforcement databases, including state systems and the National Crime Information Center (NCIC) Provides guidance on generating police reports for routine, non-criminal cases and processing Courtesy Violation Notices (CVN) and U.S. District Court Violation Notices (USDCVN) Coordinates warrant confirmations and transport arrangements with outside agencies and ensures proper communication during health and welfare checks with external law enforcement partners Monitors team compliance with protocols for gathering and reporting information on incidents requiring notification to the VA Integrated Operations Center Leadership skills are involved in the majority of responsibilities for this position. Work Schedule: Varying tours and off days Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/03/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: the use of various computer, automation systems; computer skills in terms of data entry, compiling information, preparing and submitting reports, and database maintenance and management; maintaining confidentiality of information, both electronic and print; and communication and interpersonal relation skills sufficient to appropriately and courteously relate to internal and external customers both verbally and in writing. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information The Fair Chance to Compete for Jobs Act (or the Act) prohibits the Department of Veterans Affairs (VA) from requesting applicant criminal history record information before extending a conditional or tentative offer of employment. In accordance with 5 U.S.C § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Act. Applicants who believe they have been subjected to a violation of the Act, may submit a written complaint within 30 calendar days of the date of the alleged non-compliance to VA at vacofairchanceact@va.gov. Applicant written complaints should include the following: Administration name: Veterans Health Administration (VHA) Office name, employee name and contact information or contractor who made contact (if known). Date of contact. Details regarding the job opportunity announcement applied to, and copies of any documents or other evidence related to the complaint. Visit Office of the Chief Human Capital Officer (OCHCO) for more information. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
