Operations Manager

Amazon • Clear Brook, VA • 2d ago

Description

Job summary

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key Responsibilities and Job Elements:

Support, mentor, and motivate your salaried and hourly workforce

Lead large-scope projects with site and regional impact

Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance

Manage safety, quality, productivity, and customer delivery promises

Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

Stand/walk for up to 12 hours during shifts

Work in an environment where the noise level varies and can be loud

Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

Continuously climb and descend stairs (applies to sites with stairs)

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.

Basic Qualifications

3+ years of employee and performance management experience

Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

1+ years of performance metrics, process improvement or lean techniques experience

Experience managing a team of 2+ salaried employees and 70+ indirect employees

Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.

Demonstrated problem solving skills and analytical skills

Excellent customer service skills, communication skills and interpersonal skills

Track record of meeting or exceeding department performance goals

A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.

Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon

Go to Apply

Share this job

Similar Jobs

C-UAS Operations Manager

Parsons Corporation • Summit Point, WV • 23h ago

Management & Administrative

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of v...

23h ago

Go to Apply

Hybrid Entry Level Administrative Assistant

TEKsystems • Martinsburg, WV • 2d ago

Management & Administrative

Mortgage Operations Support Specialist Professional Summary Detail-oriented mortgage professional experienced in supporting loan operations, ensuring accurate documentation, maintaining compliance, and delivering excepti...

2d ago

Go to Apply

Entry Level Administrative Assistant - Hybrid

TEKsystems • Front Royal, VA • 2d ago

Management & Administrative

2d ago

Go to Apply

Customer Service Associate I

Family Dollar • Martinsburg, WV • 2d ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

2d ago

Go to Apply

Office Assistant - Bi-lingual Preferred

Jackson Furniture Ind. • Front Royal, VA • 3d ago

Management & Administrative

Administrative Assistant This position will support the Human Resources Department by performing various HR-related tasks, onboarding of new employees, and other HR-related duties as assigned. Bi-lingual Preferred - the...

3d ago

Go to Apply

Customer Service Associate

Walgreens • Purcellville, VA • 5d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

5d ago

Go to Apply

Top Secret Cleared Administrative Assistant

Amentum • Winchester, VA • 6d ago

Management & Administrative

Job Description Job Description Amentum has multiple opportunities for Legal Administrative Specialists to join our team on our Federal Government contract in Winchester, VA Amentum is a global leader in advanced enginee...

6d ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Inwood, WV • 6d ago

Management & Administrative

6d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Winchester, VA • 6d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

6d ago

Go to Apply