Sr. Data Scientist, OTS - Data ANCHOR Team

Amazon • Austin, TX • 2h ago

Description

The OTS ANCHOR (Analytics, Insights, and Centralized Hub for OTS Reporting) team is part of the WW IT Operations & RME organization, responsible for delivering data solutions that drive operational excellence across Amazon's global IT infrastructure. We build data pipelines, predictive models, develop analytical intelligence frameworks, and create AI-powered solutions that transform how Amazon manages, triages, and resolves IT operational incidents at scale pointing towards the Letting Data Tell the Story north start vision.

We are seeking a Senior Data Scientist to own the end-to-end data science charter for critical operational workstreams - from forecasting IT service demand and capacity planning to designing intelligent severity triaging models and building the analytical backbone for agentic AI solutions. You will work backwards from complex operational problems to create models and solutions that directly impact the efficiency and reliability of Amazon's IT operations worldwide.

Key job responsibilities

Design, develop, and deploy machine learning models for IT operations forecasting, including incident volume prediction, capacity planning, and workforce demand modeling

Build and maintain severity classification and intelligent triaging models that process thousands of daily IT service tickets across global regions

Develop anomaly detection systems to identify emerging patterns in operational data, enabling proactive incident prevention

Create econometric and statistical frameworks to measure the impact of operational interventions and optimize resource allocation decisions

Partner with engineering teams to productionize ML models via automated pipelines using AWS services (SageMaker, Step Functions, Lambda, Redshift)

Design and conduct experiments to empirically validate model performance and operational impact

Develop data quality monitoring frameworks and establish standards for operational data integrity

Collaborate with cross-functional teams (ServiceNow platform, Decision Intelligence, Field Operations) to translate complex analytical insights into actionable strategies

Communicate findings, model performance, and strategic recommendations to senior leaders through written documents and presentations

Mentor junior data scientists and engineers on the team; raise the bar on scientific rigor and analytical best practices

Contribute to the team's multi-year science roadmap, identifying new opportunities to apply ML/AI (including Generative AI and agentic architectures) to operational challenges

A day in the life

Amazon Benefits:

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Basic Qualifications

5+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience

4+ years of data scientist experience

Experience with statistical models e.g. multinomial logistic regression

Bachelor's degree in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science

Experience building and deploying production machine learning models (classification, regression, time-series forecasting, anomaly detection)

Preferred Qualifications

2+ years of data visualization using AWS QuickSight, Tableau, R Shiny, etc. experience

Experience managing data pipelines

Master's degree in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science

Experience with AWS technologies like Redshift, S3, AWS Glue, EMR, Kinesis, FireHose, Lambda, and IAM roles and permissions

Strong written communication skills with ability to influence through documents (6-pagers, science papers)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 159,200.00 - 215,300.00 USD annually

Amazon

Go to Apply

Share this job

Similar Jobs

Senior Business Data Scientist, Trust and Safety Business Analytics

Google • Austin, TX • 1h ago

IT & Engineering

Senior Business Data Scientist, Trust and Safety Business Analytics corporatefare_ Google place Austin, TX, USA; Atlanta, GA, USA; +2 more; +1 more Mid Experience driving progress, solving problems, and mentoring more ju...

1h ago

Go to Apply

Principal Data Scientist - 26254

Enverus • Austin, TX • 2h ago

IT & Engineering

Principal Data Scientist - Power and Renewables Why YOU want this position ? ? At Enverus,? we're ?committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the...

2h ago

Go to Apply

Electrical Engineer (Data Centers)

Jacobs • Austin, TX • 2h ago

IT & Engineering

This job opportunity is available at ANY location in the United States. Ideally, selected candidates will be near a JACOBS U.S. based office, but we intend to hire the "best" candidates. At Jacobs, we drive to make a pos...

2h ago

Go to Apply

Electrical Integration Leader, OMHS

Amazon • Austin, TX • 2h ago

IT & Engineering

Description Amazon is seeking an Electrical Installation Lead to drive the successful installation, testing, and deployment of electrical systems for automation and material handling equipment across multiple facilities....

2h ago

Go to Apply

Manufacturing Engineer (Machining)

Vertiv Group Corp. • Austin, TX • 6h ago

IT & Engineering

Job Description POSITION SUMMARY Vertiv - STL Austin, Texas is seeking a highly skilled Manufacturing Engineer to join our team. This role is responsible for executing, optimizing, and sustaining manufacturing processes...

6h ago

Go to Apply

Manufacturing Engineer (Brazing)

Vertiv Group Corp. • Austin, TX • 6h ago

IT & Engineering

6h ago

Go to Apply

Benefits And Leave Specialist

Aston Carter • Austin, TX • 23h ago

IT & Engineering

Actively Hiring! | Sr. Benefits & Leave Specialist | Austin, TX | Apply Now! Job Description The Sr. Benefits & Leave Specialist plays a crucial role in supporting our client's comprehensive benefits programs. Th...

23h ago

Go to Apply

Comptroller - VoIP Network Engineer VI

STATE COMPTROLLER OF PUBLIC ACCOUNTS • Austin, TX • 23h ago

IT & Engineering

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFLand...

23h ago

Go to Apply

Principal Core Infrastructure Engineer

Oracle • Austin, TX • 1d ago

IT & Engineering

Job Description As a Principal Core Infrastructure Engineer (AI/ML Forward Deployed Infrastructure Engineer), you will play a critical role in designing, implementing, and maintaining the infrastructure that supports our...

1d ago

Go to Apply

Lead Software Engineer, Full Stack - Shopping (Remote)

Capital One • Austin, TX • 1d ago

IT & Engineering

Lead Software Engineer, Full Stack - Shopping (Remote) Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)