Counter Sales Associate

QXO • San Antonio, TX • 4h ago

QXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you'll do:

The Counter Sales Associate is responsible for delivering excellent customer service while supporting daily sales operations at the branch. This role serves as a key point of contact for customers, assisting with product selection, order entry, and transactions. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced, team-driven environment.

Greet and assist customers in a professional and timely manner

Help customers select products, answer questions, and provide solutions based on their needs

Process sales transactions, returns, and payments accurately

Support order entry, pricing, and product availability inquiries

Maintain knowledge of products, pricing, and promotions

Assist with special orders and customer requests

Communicate product availability and lead times clearly

Receive, stock, and replenish merchandise as needed

Maintain accurate inventory levels and report discrepancies

Assist with merchandising, signage, and organization of sales areas

Help ensure the sales floor and counter areas are clean and organized

Work closely with yard, warehouse, and delivery teams to ensure accurate order fulfillment

Communicate customer needs, feedback, and issues to management

Support a team-oriented environment focused on service and efficiency

Follow all company policies, procedures, and safety standards

Maintain accuracy in transactions and adhere to loss prevention practices

Perform additional duties as assigned

What you'll bring:

Strong customer service and communication skills

Ability to multitask and work in a fast-paced environment

Basic computer skills and ability to learn POS and inventory systems

Strong attention to detail and organizational skills

Team-oriented mindset with a positive attitude

Experience in retail, counter sales, or customer service roles

Familiarity with building materials or construction products

Experience with POS systems or order entry

Ability to stand, walk, and assist customers throughout the shift

Ability to lift and move materials (up to 50-60 lbs as needed)

Ability to perform work in a retail/store and warehouse environment

Comfortability with exposure to varying temperatures and materials

Ability to work extended hours, including weekends, if required based on business needs

What you'll earn:

Health Care Benefits

Paid Time Off

Benefits for union-represented roles are determine d_ _by the applicable collective bargaining agreement and may differ from standard company benefits.

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