IT Customer Care Support Technician (Back-to-School Project)
Location: Onsite
Employment Type: Project-Based Contract
Experience Level: Experienced / Support Technician
Position Overview
Our client is seeking IT Customer Care Support Technicians to assist with a high-visibility Back-to-School support initiative. As students, faculty, and staff return to campus, the volume of IT support requests increases significantly, creating a need for additional technical support resources.
Working under the direction of the onsite Team Lead and Director of IT Customer Care, technicians will provide front-line support to end users, resolve technical issues, and deliver a high level of customer service during one of the busiest times of the academic year.
This project team will consist of three Tier 1 Support Technicians and one Endpoint Services Technician dedicated to supporting users and ensuring a smooth start to the school year.
Key Responsibilities
Provide desktop and technical support to students, faculty, and staff.
Troubleshoot and resolve hardware, software, and connectivity issues.
Support users experiencing network and Wi-Fi connectivity problems.
Perform Active Directory account management, including password resets and account support.
Troubleshoot printer-related issues and peripheral device problems.
Respond to incidents and service requests through ticketing systems, email, phone, and walk-up support channels.
Deliver both remote and hands-on break/fix support.
Escalate complex issues to appropriate support teams when necessary.
Track and document incidents, service requests, and resolutions.
Maintain a customer-first approach while working in a fast-paced support environment.
Assist with user onboarding and technology readiness initiatives related to the campus return.
Required Qualifications
Minimum of 2 years of technical support experience, including remote and hands-on desktop support.
Experience supporting Windows operating systems and desktop environments.
Strong troubleshooting and problem-solving abilities.
Experience supporting Microsoft 365 (Office 365) and Google Workspace (G Suite).
Familiarity with Active Directory administration, including password resets and user account support.
Experience supporting printers, mobile devices, laptops, desktops, and peripheral equipment.
Knowledge of ticketing systems such as ServiceNow or similar service management platforms.
Strong verbal and written communication skills.
Proven ability to provide excellent customer service in a high-volume support environment.
Preferred Qualifications
Previous experience supporting higher education, K-12 schools, or academic institutions.
Experience supporting both Mac OS and Windows environments.
Familiarity with Apple devices, Windows devices, tablets, and mobile technologies.
Experience in walk-up support centers or campus technology support environments.
Working knowledge of network connectivity and wireless troubleshooting.
Required Technical Skills
Desktop Support
Windows 10 / Windows 11 Support
Mac OS Support
Microsoft 365 (Office 365)
Google Workspace (G Suite)
Active Directory
Password Resets
Hardware and Software Troubleshooting
Network Connectivity Support
Wi-Fi Troubleshooting
Printer Support
ServiceNow or Comparable Ticketing Systems
Mobile Device Support
Break/Fix Support
Soft Skills
Outstanding customer service skills
Strong interpersonal and communication abilities
Ability to remain professional in high-volume support environments
Strong organizational and multitasking skills
Ability to work independently and as part of a team
Positive attitude and willingness to help users at all technical skill levels
Work Schedule
35-Hour Work Week
Week 1: Monday - Friday, 9:00 AM - 5:00 PM
Week 2: Monday - Saturday, 8:00 AM - 7:00 PM
Week 3: Monday - Saturday, 8:00 AM - 7:00 PM
Weeks 4-6: Monday - Saturday, 7:00 AM - 10:00 PM
Why Apply?
This is an excellent opportunity to support a large-scale campus technology initiative and make an immediate impact on the student and faculty experience. Successful candidates will gain exposure to a diverse technical environment, work directly with end users, and contribute to a critical project during one of the busiest periods of the academic year.
Job Type & Location
This is a Contract position based out of Bronx, NY.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bronx,NY.
Application Deadline
This position is anticipated to close on Jul 31, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
