Sr Manager, Software Development & Engineering Senior

Charles Schwab • Omaha, NE • 13h ago

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

Your Opportunity

As a Production Support Engineer, you will provide strategic and technical leadership for our Order Management System (OMS) in a high-availability environment. You will define reliability direction, lead enterprise-impact incident response, and establish scalable support practices that improve system resilience across teams.

What You Are Good At

Serving as the top technical escalation point for the most complex and business-critical production incidents

Setting reliability strategy, operational priorities, and service-level objectives for supported platforms

Leading cross-functional incident command and executive-facing communication during major disruptions

Defining and governing support standards, readiness criteria, and risk controls for production changes

Driving long-term reliability programs that reduce incident frequency and customer impact

Designing scalable operational models, including observability, alerting, and response frameworks

Partnering with architecture, engineering, database, and infrastructure leaders on platform direction

Evaluating systemic risks and making high-impact decisions under time pressure

Building team capability through mentorship, coaching, and technical leadership at scale

Establishing quality standards for incident analysis, problem management, and root-cause elimination

Influencing investment priorities based on reliability trends, capacity risks, and operational data

Ensuring production operations remain compliant, secure, and audit-ready

Supporting 24x7 operations on a rotating on-call schedule

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

4-year college degree in Computer Science or related field, or equivalent practical experience

8+ years of experience in production support, SRE, software operations, or reliability engineering

Proven leadership in restoring and stabilizing mission-critical systems under high-pressure conditions

Expert-level troubleshooting in distributed systems, Java application stacks, and data-intensive platforms

Deep understanding of observability, incident command, and operational governance practices

Strong Oracle operational expertise and performance diagnostics background

Strong Linux platform knowledge (RHEL 7/8/9 preferred), including performance and capacity considerations

Advanced automation mindset with practical scripting and process design capabilities

Demonstrated success driving cross-team reliability initiatives and measurable operational outcomes

Executive-level communication skills for both technical and business stakeholders

Available on nights and weekends as required.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

What's in it for you:

At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.

Go to Apply

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