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Customer Service Specialist - Cave City

UniFirst • Cave City, AR • 2d ago

Location:

Cave City, Arkansas

Job ID

2603549

Our Team is Kind of a Big Deal!

UniFirst is seeking a reliable and hardworking Floorcare Customer Service Specialist to join our UniFirst Family. As a Team Partner in the Customer Service Department, you will be successfully performing all stages of product order processing and providing excellent customer service. At UniFirst we have a 5-day work week! We have an immediate opening and provide on the job training.

Pay & Benefits:

On the job training & great hourly pay + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

What's in it for you?

Training : Our Team Partners receive ongoing cross-training, exposing them to different department areas. Cross training enhances performance and assists with career potential and advancement.

Work Life Balance : We offer a 40-hour work week.

Career Growth : Some companies like to promote from within, we love to!

Culture: Our family culture is what makes UniFirst an organization that stands out from the rest.

Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds. We believe our diversity makes us who we are, and we strive every day to build a culture where everyone feels welcome.

What you'll be doing:

Answer phone calls and emails from customers regarding tracking or orders updates and product inquiries.

Communicate with the Shipping Department

Invoice orders

Prepare shipping documents for USA and Canada customers

Data Collection with heavy data entry

Filing with general office duties

Front Office Aptitude and Exemplary Communication Skills

Proficiency in all aspects of Clerical Support and Customer Service

Outstanding Research, Action, Documentation and Follow-up protocols

Solid Multi-Tasking, Prioritizing and Time Management Abilities

The Capacity to work at a Maximum Efficiency with Minimal Supervision

Perform other duties as requested, directed or assigned by leadership.

Qualifications

What we're looking for :

High school diploma or GED equivalent is required.

Must be at least 18 years of age or older.

Two years of relative experience is preferred.

Excellent customer service skills.

Strong organization and time management skills.

Familiarity to Microsoft Office, includes Word, Excel, Outlook, etc.

Lead with professionalism and be a true team player.

Ability to understand data and work with numbers.

Ability to lift up to 20 lbs.

About UniFirst

The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization.

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at TalentAcquisition@unifirst.com or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at(800) 213-8979 (tel:+800-347-7888) to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

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